Careers

Location

Roytec

Department

Production - Roytec

Reports to

Closing date

Position summary

The Production Supervisor is accountable for supervising, co-ordinating, providing leadership to and reviewing the work of assigned personnel.  This position is responsible for developing and implementing work methods, as well as applying departmental procedures in accordance with Teknion’s policies and standards.

Primary responsibilities

  • This position is responsible for planning the day-to-day departmental operations, as well as executing departmental schedules based on sales requirements and plant capacity.
  • This incumbent is accountable for developing and implementing work methods, as well as authorizing overtime, and controlling costs.
  • This incumbent is accountable for assigning, as well as checking work of designated staff.
  • This position is responsible for overseeing employees in performance of work and provides guidance in the resolution of routine problems.
  • The Production Supervisor is accountable for working with subordinates to insure that all quality standards are achieved, as well as control cost of production.  To achieve this the incumbent insures that all processes are efficient and in accordance with company standards.
  • This position is responsible for communicating and reinforcing the adherence to safety programs.  This incumbent is accountable for working in accordance with the law to promote a safe work environment for all employees.  In addition, this position is responsible for insuring that suitable training, and the appropriate tools and equipment are available to employees enabling them to perform their work in a safe and efficient manner.
  • This incumbent is accountable for promoting housekeeping and cleanliness in order to ensure compliance with health and safety regulations.
  • The Production Supervisor is responsible for ensuring that all subordinate staff are treated with respect.  This incumbent reinforces Teknion’s progressive discipline policy to correct behaviours that are unacceptable and harmful to employee’s and/or the organization.
  • This incumbent is accountable for evaluating and recommending changes in methods and procedures in assigned area of responsibility.
  • This position is responsible for acting as a liaison with other departments, or organizations.
  • This incumbent is accountable for monitoring and managing departmental activities, as well as preparing reports concerning such activities.
  • This position is responsible for estimating personnel needs and schedules, and assigning work to meet completion dates in accordance with schedules fixed by the Production Manager.
  • This incumbent is accountable for familiarizing employees with established organizational policies, procedures and regulations, as well as assure adherence to departmental procedures.
  • This position is responsible for interviewing and recommending candidates for employment.
  • This incumbent is accountable for conducting performance evaluations and salary reviews for assigned personnel.

Education & Experience Requirements

  • ¨College Diploma or University Degree or comparable experience
  • ¨5 - 8 years of supervisory experience in a manufacturing environment
  • ¨Good written and verbal communication skills
  • ¨Good interpersonal skills
  • ¨Good leadership and decision making skills
  • ¨Good understanding of health and safety
  • ¨Experience with Lean Manufacturing principles
  • ¨Excellent time management skills and the ability to handle several tasks simultaneously
  • ¨Good understanding of product knowledge in the furniture industry
  • ¨Ability to work in a multicultural environment
  • Computer literate

Location

1150 Flint Rd

Department

Canadian Sales

Reports to

Specification Manager

Closing date

Position summary

The CAD Specifier is accountable for the preparation of accurate specifications, quotations and installation drawings for Teknion products. Manage multiple projects with exceptional speed and accuracy.

Primary responsibilities

  • Create Teknion quotations from generic floor plans and use Specification software
  • Create 3D drawings using appropriate software (currently AutoCAD)
  • Assist Dealers, Designers and Sales Representatives with technical issues regarding layouts, electrical requirements, specials or structural concerns by attending planning and job site meetings with designers or electrical consultants when required.
  • Review special products with the Engineering and Product Management group to ensure such products are feasible and acceptable.
  • Manage Client Furniture Standards. Upload and manager sharing with Dealers.
  • Ensure floor plans and application of products meet client's needs following formal approval process for drawings.
  • Assist Sales with tender responses by interpreting product requirements and advising accordingly.
  • Provide support to Customer Service Representatives with Dealer inquiries and in-house orders.
  • Provide on-site support to installers to ensure correct installation of Teknion products when special conditions arise

Education & Experience Requirements

  • Post secondary degree or diploma in Interior Design
  • 1-3 years of working experience in space planning or specification experience with furniture systems
  • Able to read engineering drawings for both architectural and electrical
  • Knowledge of building and electrical codes
  • Understanding of load and structural capacities for systems furniture
  • Excellent communication, interpersonal and presentation skills required. Fluency in French language is a requirement.

Location

1150 Flint Rd

Department

Marketing

Reports to

Closing date

Position summary

This position is also responsible for working with Product Managers and Project Managers in coordinating software launches; The incumbent is responsible for creating Teknion’s product structure and product options in our PBPM database. The role will also include generating and writing progress and error reports and liaising with other departments to research and gather software and product information.

Primary responsibilities

  • Create and maintain the product and options architecture in Progress Product Database (PBPM).
  • Export product data in XML and SIF formats for test catalogs.
  • Test the compiled electronic catalogs in CAP Studio and check the validation logs and compare reports.
  • Work closely with Product Managers in the Corporate Marketing department to ensure that the information for the new releases is received on a timely basis and in the proper format.
  • Assist Product Managers in analyzing Visio diagrams for all product lines.
  • Ensure that the information in the database reflects the product requirements, taking in account the database rules and restrictions.
  • Create different check reports for internal use and other departments.
  • Collaborate with different departments and groups: Baan, Operations, PPG etc.
  • Communicate with various Teknion manufacturing groups on database related issues.
  • Create and maintain a tracking sheet in Excel with all new product launches, which can be accessed by the Product Data Management group.
  • Update and manage the product structure diagrams in Box

Education & Experience Requirements

  • Post secondary education with a minimum 3 years related experience.
  • Superior working knowledge of Word, Excel, MS Project and Powerpoint. As well as relational databases, graphic packages (MS Visio) required.
  • Good understanding of Internet related formats and technologies (HTML, XML, XLS) is a definitive asset. Basic/General knowledge of networks also an asset.
  • Must have strong attention to detail and possess strong organizational skills. Must be accurate with numbers.
  • Excellent communication skills with the ability to work independently and in a team environment.
  • Strong problem solving skills.
  • Programming skills / UI Design.
  • Familiarity and/or experience with product configurators.

Location

North York

Department

Information Technology

Reports to

Closing date

Position summary

The Application Developer is responsible for the delivery of requirements & analysis, design, programming, implementation, maintenance & support of applications & projects as a member of the IT Application Development team.

The Application Developer will work closely with Business and IT stakeholders to architect and build business applications by performing requirements analysis, design, development, documentation and optimization of business processes & projects as governed by the Teknion IT Project Management Office (PMO) and the IT Business Application team.  In addition to project & maintenance programming responsibilities, the position will include ad hoc report creation, front-line user application support, application training, and maintenance of development / test / production environments.

The Application Developer will report to the Director, Business. The Application Developer will work on day-to-day activities and development directly with the Manager Application Development under guidance from the Director, Business Applications

The applications are predominately designed for (but not limited to) Teknion Corporation (Global Reach). Some applications will integrate to International Teknion companies and interactions with parties’ external to Teknion.

Within this stakeholder framework, the role of Application Developer will research, develop, and implement solutions to business needs using technologies that provide Enterprise Application Integration, database connectivity, security, and web services.

Primary responsibilities

Within the stakeholder framework / responsibilities noted above, provide the following:

  1. Analyse user requirements and / or design specifications from the BA to deliver optimal application code. Unit-Test developed applications. Make recommendations to optimise design and business processes.
  2. Work within the Teknion PMO framework on approved projects, adopting technologies (as directed by the IT strategy / framework) to support the business strategy.
  3. Using a “best of breed” and a “standards” based philosophy; provide technology solutions for business applications. Work within the I.T. strategy e.g. web centric architecture, service oriented architecture, n-tiering.
  4. Work with the established software tools and processes to produce Business Application
    Solutions that are governed by the established development framework
  5. Develop applications that are modern and focus on open connectivity – internal and
    external to Teknion Limited
  6. Develop applications using established developmental frameworks – internal as well as external / open-source
  7. Work with technical stakeholders to prepare and maintain technical documentation that includes database structure, server and user access rights.
  8. Works with stakeholders to resolve problems with software and responds to suggestions for improvements and enhancements.
  9. Collaborate with the peers in regards to development – within team as well as other team members across the corporation and external to the corporation.
  10. Follow the established SLDC procedures within Teknion

Education & Experience Requirements

  • University degree or College diploma, preferably in Computer Science
  • Mature, resourceful and responsible when working with customer-facing interfaces
  • Curious, with a strong desire to learn and be innovative
  • Effective team player; work collaboratively & independently with minimal supervision
  • Adaptable; being able to balance and prioritize multiple assignments
  • Good working knowledge of Business Application Development environments, Data Modelling, 4GL, SQL, N-Tier concepts, HTML, CSS
  • Strong communication skills, including ability to deliver effective presentations
  • 3+ years designing & developing with Business Applications
Technology Requirements
  • Strong working knowledge in the OpenEdge suite of products (v10.x and above) from Progress Software including the OpenEdge Architect, ABL, Application Servers (Web & API)
  • Good working knowledge of Web Application Development in HTML5 and CSS3 leveraging
    • Server-side scripting tools – OpenEdge WebSpeed, PHP, Ruby on Rails, Python, Java
    • Client-end Frameworks – Twitter Bootstrap, JQuery, Modernizr, JavaScript
  • Good working knowledge in design and development of a REST API Framework
  • HP-UX, Red Hat Enterprise Linux, Windows Servers
  • Working knowledge in listed software is a bonus
    • Loftware Labeling
    • Planet Press – Document Template & Printing

Location

570 Petrolia Road

Department

Seating Manufacturing

Reports to

Closing date

Position summary

The Customer Service Technician is accountable for providing prompt and courteous service to Teknion Dealers, Customer Service, Sales Representatives and Plant Manufacturing Operations staff regarding all Teknion Seating products.  The incumbent is responsible for receiving and following through on the resolution of customer complaints, including determining the proper course of action and assisting in manually repairing, on-site, all defective product, in accordance to Teknion Seating warranty guidelines. This position will act as a liaison between various internal departments and facilities. In addition, this incumbent is accountable for maintaining appropriate records, preparing required reports and data analysis.  

Primary responsibilities

The position is responsible for the following:

  1. Responsible for effectively resolving customer and manufacturing identified issues utilizing effective problem solving techniques, through direct interaction with both Teknion’s internal and external customers.
  2. Act as primary customer contact regarding field quality concerns associated with standard orders, large projects and mock-up orders.
  3. Liaise with other departments and divisions in order to ensure issues are resolved in an efficient and effective manner.
  4. Respond to requests for loaner chairs, and schedule deliveries and/or pickups for Seating Service Technician. 
  5. Determine proper course of action with respect to defective product in accordance with Teknion’s guidelines.
  6. Provide prompt and courteous responses to Teknion Dealers, Customer Service, Sales Representatives and Plant Manufacturing Operations staff.
  7. Monitor general trends of product service concerns and report findings to Engineering, QA, Customer Service and Production Management verbally or in writing. Gather feedback and provide status reports on customer concerns.
  8. Identify and recognize possible future issues with respect to the long term reliability of Teknion products. Initiate ideas that will result in the elimination of future service problems.
  9. Report on any large pending service/warranty repairs so as to determine the most cost-effective course of action.
  10. Ensure that all chargeable service work or purchased mock-ups are documented and a P.O.# is acquired from the Dealer/Customer.
  11. Travel to job sites as required to identify and/or resolve quality issues.
  12. Schedule service/site visits for Seating Service Technician for warranty claims. Ensure Service Technician’s hours are tracked and paid out accordingly.
  13. Mobilise and supervise work crews necessary to the completion of on-site service projects. Work with Teknion Seating Plant Management to draw from the factory floor, competent assistance for the swift completion of large service jobs.
  14. Work directly with production and shipping to expedite replacement products or parts as necessary.
  15. Create CR’s for claims and pricing, and provide CR information to dealer and component hotline.
  16. Perform other quality projects and similar activities as assigned.

Education & Experience Requirements

  • Able to travel to different job sites (US and Canada)
  • College Graduate and/or combination education and experience
  • 3-5 years Customer Service related experience in a manufacturing environment
  • Strong oral and written communications skills.
  • Strong organizational skills and detail oriented.
  • Ability to work both independently and within a team environment.
  • Fundamental understanding of technical drawings and BOM’s.
  • Ability to multi-task in a fast paced deadline oriented environment.
  • Strong working knowledge of computers. 
  • Data analysis and reporting.
Working knowledge of BAAN system. 

Location

1150 Flint Road

Department

Architectural Products

Reports to

Closing date

Position summary

The Product Engineer is responsible for the development and engineering of new product solutions outlined in the product brief (PDO). Also for  ensuring that products meet the design intent, are manufacturing friendly, meet cost targets and meet industry testing and safety standards. The candidate will work on multi-disciplinary project teams in a concurrent environment with members of other functional groups and departments. Consensus building and quality planning is key to success.

Primary responsibilities

  1. To develop creative and sound engineering product solutions in response to the product directional outline [PDO), manufacturing improvement projects, customer quality claims, and installation issues.
  2. Incorporate technical advances in manufacturing processes and materials while understanding current capabilities in supplier base.
  3. To evolve the design concept through a systematic process of modeling, prototyping, testing and analysis re-iterating the design to optimize the function, appearance, and manufacturing of new parts and assemblies. Develop accurate and detailed parts and assembly layouts.
  4. To cooperate closely with Product Marketing and Industrial Design Departments to ensure that developed products address market needs and customer expectations.
  5. To work together with cross-disciplinary Project Teams to collectively solve product issues including function, manufacturability, technical application /compatibility, testing and installation, etc.

     

  6. To prepare complete and accurate technical documentation for developed product ( assembly and part drawings, part specification sheets ) and other supporting documentation of all technical aspects of the product using a common database and complying with Teknion ISO procedures and  internal standards.

     

  7. Together with the Test Engineer, interpret the testing requirements as they apply to the products and their application (BIFMA, CGSB, UL CSA, UBC, IBC, etc.). To ensure that the product design complies with all relevant testing requirements as outlined by the Test Engineer.

     

  8. To coordinate and assist Model and Prototype Shops with fabrication of prototypes and pre-production product as required for the design evolution, testing, showroom and training requirements.

     

  9. To provide preliminary product cost estimates during development.

     

  10. To liaise with 3rd party suppliers to source components or fabrication solutions.

     

  11. At development, hold design reviews with New Product Manufacturing, topics include drawings, manufacturing process, capability, efficiency and the plan for quality. Provide documentation, data and other information required for effective launch of products into full production.

     

  12. To contribute to the development of new processes and tools that improve the concurrent development process and support Teknion’s lead position in the industry.

     

  13. To provide engineering knowledge and expertise to other departments in the organization. Support claims and warranty issues with short and long term solutions

     

  14. To continue to acquire knowledge of industry trends and standards, manufacturing and materials, technology, competitive product and engineering practices, environmental issues and sustainable design principles.
  15. Zero defects at launch through quality planning.

Education & Experience Requirements

  • Mechanical Engineering degree or diploma or equivalent experience
  • 5-8 years engineering experience in product design and  manufacturing environment ( in consumer  goods preferred )
  • Knowledge and experience with variety of  manufacturing processes and materials (ie sheet metal, plastic, glass, wood)
  • Good project and time management skills, experience in handling multiple projects
  • Strong 3D modeling and detail design using Solidworks and Autocad
  • Hands-on experience with prototype and model making
  • Very good communication (verbal and written), presentation and interpersonal skills
  • Ability to work both in diverse multidisciplinary team environment as well as individually with minimum supervision.

Location

1150 Flint Rd

Department

Corporate Marketing

Reports to

Senior Manager, Digital Corporate Marketing

Closing date

Position summary

The Marketing Content Manager is key member of the Digital Marketing Team and is responsible for creating marketing content—written, graphic, motion—and managing its distribution through various channels (social media, websites, apps, content management systems, marketing programs, etc).  Drawing from cross-departmental designers, product managers, marketing resources, vendors, and key stakeholders, the Marketing Content Manager will have the broad responsibility to develop and sustain programs in support of Teknion’s brands, product introductions, and marketing infrastructure projects.

 

Primary responsibilities

Content Management

  • Lifecycle management of the corporation’s Sales and Marketing digital assets: posting to web and social media; tagging and categorization in the DAM; regular auditing of content with stakeholders; fetching, recommendation, and repurposing of content libraries.
  • Content creation: social media posts—graphic and written, video editing, graphic design, file conversions, presentation building, and authoring web pages in the CMS.
  • Champions the proper use of Teknion Brand Identity and U.I. across all marketing channels.
  • Tabulates and creates presentation materials to communicate department metrics.

     

    Community Management

  • Works with the Digital Team to execute daily Social Media efforts: scheduling, commenting, replying, follower research, etc.
  • Manages marketing automation efforts: email marketing, drip campaigns, social listening, surveys, etc.
  • Directs feedback to appropriate channels: web team, sales teams, stakeholders, triggers a maintenance process, schedules an update, etc.

 

Project Management

  • Coordinate product launch efforts to support corporate marketing and design.
  • Coordinate translation work as needed.
  • Manage scheduling of meetings and resources to support new digital initiatives.
  • Recommends a process change in the department’s process tables.

 

Education & Experience Requirements

  • College or University Degree in Digital Marketing, Web Design, Graphic Design, or equivalent
  • Must have excellent written skills, including professional experience in Social Media writing
  • Must have experience managing professional Social Media accounts
  • Working knowledge of HTML, JavaScript, CSS
  • Working knowledge of Adobe Creative Suite
  • Must have excellent computer skills, including Microsoft or Google Office Suites
  • Experience with content management systems is an asset
  • Experience with marketing automation is an asset
  • Experience with copywriting is an asset
  • Detail oriented with eye for typography and graphic standards
  • Excellent interpersonal, presentation and communication skills
  • Must have excellent time management and organizational skills

Location

1150 Flint Rd

Department

Architectural Products

Reports to

Director, Design and Architectural Products

Closing date

Position summary

The Product Communication Manager, Architectural Products will drive the promotion and communication of Architectural Products to our internal and external audiences.  This individual will be responsible for creating and executing communication and merchandising strategies to support our sellers and to enhance our connection to dealers, customers, designers, architects, installers and general contractors.

The Product Communication Manager will achieve success through pro-active engagement with Design, Sales and Corporate Marketing combined with diligent implementation of agreed product communication plans.

 

 

 

 

 

Primary responsibilities

DELIVERABLES / ACCOUNTABILITIES

Plan

  • Develop methods to identify and understand market problems and opportunities for architectural interiors solutions
  • Contribute to the development and implementation of our product positioning story and related messaging to our key audiences

Create

  • Develop effective sales support tools in collaboration with Corporate Marketing, design and sales
  • Initiate communication activities that foster ongoing connectivity with our Teknion sellers, dealers and various customer audiences
  • Contribute to the sales of product launch and enhancement initiatives through creative and timely promotional activities
  • Collaborate with Corporate Marketing to ensure that Teknion website delivers the highest possible impact on users looking for content on Architectural products

Distribute

  • Develop effective sales support tools in collaboration with design and sales
  • Develop effective methods to share product, process and installation information with Teknion sales staff, dealers and internal operations team members
  • Ensure that the displays of architectural product solutions in Teknion showrooms are delivering the maximum impact with our customers
  • Expand the presence of Teknion Architectural products through the active usage of various social media avenues.

 

Optimize

  • Ensure the completeness and accuracy of Architectural Products information residing in various Teknion maintained information platforms.
  • Track usage and implementation of all merchandising tools and effectiveness of communication efforts to internal and external audiences

Education & Experience Requirements

  • 5+ years of sales marketing or design related experience
  • Bachelors degree in marketing or related field
  • Creative thinker
  • Adept at social media methods for business communications
  • Excellent at time management and prioritization skills
  • Exceptional communication skills (written, verbal and listening)
  • Strong problem solving skills

Location

1150 Flint Rd

Department

Architectural Products

Reports to

Director of Operations

Closing date

Position summary

The Internal/Office Project Manager, Architectural Products (also referred to as the PMO) is accountable on Teknion run projects for working with Dealer representatives, Sales, Teknion’s Architectural Products Group, Manufacturing, customers, installers and trades to manage the entire quotation to installation process for Architectural products.  To accomplish this, the position is responsible for preparing quotations and preliminary project schedules, for coordinating the preparation of design/specification drawings, and for coordinating the processing of orders with respect to a final project schedule and in conjunction with the above parties to ensure that all project activities are effectively executed with a minimum punch list.  Projects are expected to meet or exceed customer expectations in line with Teknion standards and established project budgets.   

Primary responsibilities

  1. Project Facilitation

 

Project facilitation refers to the process of assisting dealers on a pro-active basis on dealer run projects to perform the role of a project manager in the development and execution of opportunities.  This assistance is expected to commence from the moment the opportunity has been identified and the dealer is working with the client, Sales and Teknion's Architectural Product Specialists (APS) to develop a viable solution. 

 

Project Facilitation also includes:

  • Acting as the single point of contact for the dealer into the Architectural Products Group (APG)  
  • Continuously training of dealer resources on Teknion wall product, the specification of Teknion wall product and the management of Teknion wall projects

     

    2) Order Management

     

    Order management pertains to the process of actively intervening in the order process to ensure a positive outcome. The position is expected to perform this function on both Teknion managed and dealer managed projects. For dealer managed projects the intervention is typically triggered by a notification from an internal Teknion department or trigger (eg.Teknion Sales, Paf) or request for assistance from a dealer project management resource.

     

    Specific Accountabilities

     

    Teknion Managed Projects

  • Act as the single point of contact between Dealer Sales, Teknion Sales, APSs and internal APG departments
  • Provide support on major tenders as requested by Altos Management
  • Maintain accurate project logs and documentation including as-built drawings and special conditions to support future reconfigurations
  • Proactively pull together project teams to facilitate the successful processing of an order
  • Assist with the clarification of  end user requirements, suggesting standard alternatives to special requests or applications whenever possible
  • Ensure that lines of communication with all applicable parties are maintained throughout the project
  • Prepare and continuously update an accurate project schedule establishing critical milestone dates or assist dealers with the preparation of the same
  • Work with all applicable resources (internal and external) to develop appropriate solutions; arrange meetings as necessary including face to face contact where appropriate to coordinate
  • Enter or assist with the entry of specials to ensure that the exact requirement is clarified and that any pertinent details and restrictions are listed on the CR response
  • Where necessary to facilitate a quick response provide estimates based on information provided by Engineering or historic data if necessary and only after confirming accuracy.
  • Coordinate the specification of assigned projects by effectively managing available specification resources
  • Work with the installation group to identify and recommend the appropriate installation resources for assigned projects
  • Coordinate the site check, coordinate meetings with GCs to educate them on product capability, arrange to obtain sign-off for responsibility on hold-to dimensions
  • Check specifications for Teknion managed projects as necessary to ensure accuracy; include field project management or certified installers as necessary in the check 
  • Prepare or assist with the preparation of the final quote/proposal; accept and process POs as required
  • Split the order for Teknion assigned projects to make the best use of manufacturing lead times with consideration of  warehouse or site conditions and the installation plan; educate dealers how to do the same for their projects
  • Submit the order/sif as required; ensure that the acknowledgement is verified against the project BOM and that any anomalies are addressed
  • Ensure that a delivery schedule consistent with the schedule is prepared by the correct party and submitted for approval
  • Respond to schedule or production issues as required using change-orders if necessary; escalate where necessary to secure the required change and provide alternate solutions whenever possible
  • Ensure that all client requested changes are documented, priced and approved by the client before proceeding with the change
  • Assist with the resolution of claims and completion of punch-list as required
  • Coordinate final walk-throughs and sign-offs with the appropriate parties for Teknion managed projects

     

    Dealer Managed Projects

  • Assist the dealer project manager and specifier to ensure that they carry out the activities as outlined above and complete the activities as per the project schedule
  • Proactively alert all impacted parties if the dealer representatives are not completing critical project management activities, are not hitting critical dates or are otherwise not managing a project effectively
  • Make recommendations to resolve project management issues and minimize the chances of project failure.
  • Act as the single point of contact for the identified dealer project manager and specifier on project related questions submitted into Teknion’s architectural Products Group
  • Process orders and change orders on submitted by dealers after reviewing for completeness and accuracy relative to the project schedule and product lead times.
  • Work with Teknion resources to assist with the resolution of PAFs before communicating to dealers
  • Work with Teknion’s Claims to assist with the review, root cause analysis and resolution of claims as necessary to support projects managed by assigned dealers.
  • Provide formal specification and project management training to dealers as required; work with dealer resources on a continuous basis to improve their product, project management and specification knowledge.

 

Related Duties

 

Continuously seek to improve customer service skills specifically with respect to overall quality of communication, response time, information accuracy and willingness to assist

 

Continuously seek to improve customer service skills by striving to establish good internal and external working relationships, by ensuring that all problems are presented in a spirit of cooperation and by requesting information in a manner that reflects an understanding of the specific personality of the person or specific issues impacting the group from which the information is requested

 

Continuously seek to improve understanding of related business processes and establish good working relationships with other Teknion groups

 

Continuously seek to improve product and application knowledge to minimize the need to involve other departments when responding to questions; identify training requirements as necessary to improve and take the initiative to have this training delivered as required*

 

Clarify, investigate, research and filter questions properly with the goal of developing recommendations for resolution before seeking assistance or input from other internal departments

 

Implement pro-active communications to dealers to ensure that mentoring assistance is provided as early as possible in the process

 

Deliver formal dealer specification and project management training; actively develop new ways to deliver and improve the effectiveness of such training (eg. standardized content, using technology tools, follow-up reviews, etc.)

 

Perform simple pricing (eg. next size up within range, standard up-charges, pricing corrections, etc.) to expedite pricing and/or minimize the impact on the specials/pricing group

 

Provide feedback to Engineering on the accuracy or completeness of technical information provided and suggest ways to improve to reduce error*

 

Provide input to Engineering on new product design based on dealer feedback or issues with current product offering; input is to be provided as early in the design process as possible to ensure that the feedback can be incorporated if necessary.

 

Work with the Specification Software Coordinator to report specification software issues, test fixes, create documentation and deliver effective training to dealers

 

Report PPG, application and installation guide issues as to Product Marketing and/or Installation Management as necessary to ensure resolution

 

Actively seek to improve the capabilities of assigned dealers, identify gaps in training or competence as necessary and suggest resolution to management

 

Assist with the training and development of new department hires

 

Deliverables

  • Successfully manage an average of six (6) wall projects per month
  • Provide mentoring services to all assigned dealers (approximately 5 dealers per PM)
  • Ensure all provided services are delivered in an effective, friendly and customer focused manner as measured by list dollar value of project punch list and claims < 2% of project product list, timeliness of project completion relative to schedule and direct dealer feedback via customer surveys.
  • Written or verbal feedback on project status in the form of 1 report per month
  • 12 software improvement recommendations per year
  • Conduct 2 software training sessions per year 

Education & Experience Requirements

  • Minimum college degree with architectural/construction background or equivalent work experience
  • Minimum 5 years of related experience interfacing with customers in the handling of detail oriented inquiries
  • Excellent project management, communication and time management skills; PMP training would be an asset
  • Experience using Microsoft Office suite incl. Word, Excel, Project, PowerPoint
  • Strong presentation skills – both written and verbal
  • Process oriented, with strong focus on task completion and the ability to meet tight deadlines
  • Demonstrated proficiency in AutoCad and the ability to read construction and mechanical assembly drawings
  • Experience using furniture or wall specification software is an asset
  • Flexibility to modify behaviour and procedures to reflect changing business needs
  • Must be able to work in a cross-functional team environment with individual responsibilities that must be completed according to a strict schedule
  • Strong leadership and supervisory skills; calm, take-charge attitude
  • Independent thinker with the willingness and ability to think outside the box with respect to problem solution
  • Quick learner with the ability to continuously expand product knowledge

Location

1150 Flint Rd, North York, ON

Department

Reports to

Director, Corporate Program Management

Closing date

Position summary

The New Product Development team is at the forefront of that movement.  Within this group, the Project Manager plays a pivotal role in the development and launch of Teknion’s products.  The Project Manager leads the cross functional development team through the conceptualization, design, and launch of new product lines.

 

The successful Project Manager is a natural leader and facilitator; driven, organized and detail oriented.  They excel in project management, and thrive when challenged.   The Project Manager manages through relationships and influence, and communicates with ease at all levels.

 

The Project Manager is responsible for leading the cross functional Product Development team (Industrial Design, Marketing, Engineering, Manufacturing, Finance etc) to the successful execution of a product launch; from concept to launch.  The Product Manager enables a successful and efficient product launch through planning, communication, monitoring and risk identification and resolution actions. 

Primary responsibilities

  1. Oversee the product development and implementation of a product launch:
  2. Ensure that all supporting departments understand their responsibilities and the required timeframes associated with their deliverables. 
  3. Ensure project deliverables are met as scheduled.
  4. Plan, communicate, maintain and optimize the project structure:
  5. Project Scope & Objectives - based on Product Development Outline (PDO).
  6. Project Work Plan - overall schedule, milestones, deliverables, and resources.
  7. Identify Project Risks (schedule, financial, marketing, supply chain, technical etc) and Mitigating Actions.
  8. Achieve team buy in of Project Plan - review project structure with team and executive sponsors, incorporate feedback where required.
  9. Systematically review project plan to identify opportunities for efficiencies and enhancements.
  10. Schedule and facilitate meetings within the development team as well as with other stakeholders:
  11. Ensure meetings are documented, and actions are communicated clearly and closed on schedule.
  12. Encourage collaboration and teamwork between functional representatives. 
  13. Facilitate timely and adequate communications.
  14. Identify project risks and facilitate the resolution of issues within the project team; analyze problem, consolidate options and communicate clearly within project team to enable decision making.  Escalate to executive sponsors when required.  Remain objective through the issue resolution process.
  15. Monitor and report on the status of the project plan (i.e. schedule, budget, and resources) to team and executive sponsors.
  16. Monitor project objectives as project goes forward; identify and elevate significant project decisions or deviations.
  17. Acquire project authorizations and approvals as required.
  18. Continuously improve Product Launch process through:
  19. Post launch reviews.
  20. Communication and Implementation of Lessons learned.
  21. Maintaining engagement and communication across the Product Development teams to enable synergistic learning and collaboration.
  22. Maintain and enhance project management tools (eg: best practices, templates, software etc).
  23. Support the training of Project management resources.

     

  24. Actively support key project deliverables as necessary (mockup co-ordination etc).

     

  25. Support business process improvement projects within the Design &Corporate Marketing department and the company as a whole.

Education & Experience Requirements

Key Qualifications

  • Excellent project management skills, with ability to work and perform under minimal supervision
  • Successful track record in delivering results in the area of New Product Introductions / Product Development
  • Demonstrates leadership, learning ability and action orientation in the face of uncertainty
  • Excellent interpersonal and communication skills
  • Excellent facilitation and organizational skills
  • Strong problem solving and conflict resolution skills.
  • Enthusiastic, creative, hard working
  • Driven to continuously improve - utilizing computational, empirical, analytical methods to understand then solve problems and improve processes
  • Education / Experience Requirements

  • University degree in Engineering, PMI certification is an asset
  • 3+ years of relevant Project / Project Management experience, preferably in a design, manufacturing and marketing environment
  • Experience with the Design and Development processes of a manufacturing organization
  • Knowledge and experience of manufacturing processes and materials associated with industrial products
  • Excellent computer skills, including MS Word, Excel, Project, PowerPoint, and cloud based data  management and work flow tools (Box, G.Drive etc)
  • Ability to travel internationally (infrequent)

 

Location

Department

Canadian Sales

Reports to

Director of Sales, Eastern Canada

Closing date

Position summary

The Account Manager is accountable for selling Teknion’s products to major accounts by contacting established customers and developing new prospects in conjunction with Teknion’s Dealer network. This position applies complete knowledge of all the organization’s products and policies to close sales, and uses specialized training within product lines to maximize sales efforts. 

Primary responsibilities

The Account Manager is accountable for:

  1. Selling Teknion’s products to existing customers by interacting and building business relationships with established clients, as well as contacting existing customers to introduce new products as they are developed and launched.

  2. Soliciting potential prime accounts by sourcing new companies, networking with existing companies, and utilizing such avenues as Internet, cold calling, and trade shows.

  3. Developing sales strategies to capture prime accounts, and utilizing strategic selling techniques such as blue sheeting, multi-level relationship building, and product presentations to strategically close sales.

  4. Managing all accounts by ensuring that the selling and product installation process is consistent with the needs of the clients, and that all orders are processed on time and according to specifications.  To achieve this, the Corporate Accounts Manager is responsible for working with the Project Manager, Key Corporate Accounts to ensure Dealers/Customers are informed of order progress, as well as ensure that all project activities are effectively co-ordinated between the Dealer/Customer and the Project Manager, Key Corporate Accounts.

  5. Working with existing and potential customers on modifications to Teknion’s products to meet customer requirements (special orders/custom requirements).

  6. Serves as liaison between current and potential customers and the organization to resolve questions regarding products/services.

  7. Developing sales of products by researching and resolving customer problems, recommending modifications to the product line and co-ordinating sales negotiations with appropriate client personnel.

  8. Maintaining a presence in the Systems Furniture Industry through such opportunities as IIDEX, Neocon, Designers Walk, ARIDO events, etc.

  9. Educating existing customers of Teknion’s products through Lunch and Learns, Video introductions, Brochures, etc.  Introduce all new products either at showroom presentations or at customers’ facility.

  10. Ensuring customers are kept current on new products and changes to existing product lines by introducing and informing customers of new product launches, product finishes, plan ideas, and product changes in a timely manner.

  11. Attending trade shows to stay informed of current trends and developments within the Systems Furniture Industry.  Research and communicate findings to Product Management.

  12. Maintaining and generating accurate reports (e.g. sales forecasts, special quotations, Friday updates, monthly sales funnel, etc.) such that the Sales department is able to effectively measure sales results, as well as ensuring that accurate client information is maintained in the sales database.

  13. Continuously developing and maintaining knowledge of Furniture Industry through internal and external learning initiatives.

Education & Experience Requirements

Qualifications:
  • Post secondary education with a degree in Sales or Marketing
  • Minimum of 3 years of b2b/major account selling experience
  • Strong knowledge of sales process and strategic selling techniques
  • Excellent verbal and written communication skills
  • Excellent presentation and interpersonal skills
  • Well developed negotiation skills
  • Well developed organizational and decision making skills
  • Strong team building skills
  • Excellent time management skills
  • Strong computer skills, including Microsoft Word, Excel, Powerpoint

Location

North America

Department

Sales

Reports to

Vice President, Sales Effectiveness

Closing date

Position summary

Facilitator, instructor and knowledge communicator who supports Teknion Sales by conducting workplace strategy engagement with customers, delivering sales learning, and developing/communicating workplace expertise. 

Primary responsibilities

  • Directly support sales organization via workplace strategy engagements with key customers on topics including visioning, co-design, change planning, etc
  • Strategize and participate in key customer planning and sales pursuit
  • Maintain subject expertise on workplace issues, help develop and communicate a point of view on workplace trends and data.
  • Develop and apply advanced sales processes and tools
  • Develop and deliver training to improve sales performance among internal sales and dealer sales team members, including product knowledge, presentation skills, and specification expertise.
  • Confer with managers, supervisors, and employees to determine development and learning needs from new hire through experienced sales leadership.
  • Support the regional sales teams in client education
  • Research and recommend outside consultants and/or internal trainers to conduct training in specific topics
  • Acquires and applies new learning/training methods and technologies.
  • Selects appropriate instructional procedures or methods such as individual training, group instruction, self study, lectures, demonstrations, simulation exercises, role play, and computer-based training.
  • Help organize and develop training manuals, reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials.
  • Develop and maintain effective working relationships with managers across the organization.
  • Manage administrative aspects of role
  • Prompt, reliable and regular attendance.

Education & Experience Requirements

  • 6+ years in high performance sales role
  • 3+ years related training and facilitation experience
  • Passion for applied workplace strategies
  • Passion for sales education methodologies
  • Understanding of adult learning principles and instructional design
  • Exceptional interpersonal skills
  • Outstanding written and verbal communication skills
  • Demonstrated creative problem solving ability
  • Experience with Microsoft Office tools including Microsoft Word, PowerPoint, and Excel
  • Bachelor's degree (B. A.) from four-year college or university
  • Ability to travel as required, 40+%

Location

1250 Alness Street

Department

Engineering, ErgoTek Plant

Reports to

Closing date

Position summary

Interact with various departments to give technical support and make recommendations for the provision of adequate tools, equipment and methods to produce the most profitable product at the highest quality standard. Develop, improve and maintain the manufacturing capability to meet and exceed quality, safety and cost standard.

Primary responsibilities

  • Apply continuous improvement methods such as lean manufacturing to enhance manufacturing quality, repeatability and cost-effectiveness. i.e. conducting Kaizen events, VSM, 5S program, etc.
  • Identify opportunities or implement changes to improve products or reduce costs using knowledge of fabrication processes, tooling and production equipment, assembly methods, quality control standards, or product design, materials and parts.
  • Incorporate new methods and processes to improve existing operations and train production personnel in new or existing methods.
  • Design layout of equipment or work-spaces to achieve maximum efficiency. Investigate or resolve operational problems, such as material use variances or bottlenecks and prepare reports summarizing information or trends related to manufacturing performance.
  • Support operational activities including, Engineering, design, production, safety and quality.
  • Identifies and implements approved strategies while monitoring performance against established performance objective and targets.
  • Works closely with the Managers to identify, develop, and implement the business unit's growth and efficient work processes.
  • Provides input in aligning overall strategies and corporate goals with other business units/divisions.
  • Ensure new product or engineering change implementations occur in production by supplying information to the involved parties, ordering proper equipment and tooling, implementing processes on the shop floor, approving products and updating engineering product drawings in the database.
  • For existing and new products, analyze the costs, materials and labor requirements and as well, issue Engineering Change Requests, modify tooling, layouts (to improve capacity load of product) and material handling to constantly improve the manufacturing process.
  • Support ISO9001& ISO14001 process by issuing Process control Sheets for all equipment, doing first off inspections and giving advice for equipment maintenance.
  • Liaise with vendors by developing specifications and participating in the design and commissioning of new equipment and/or installations.  Also coordinate and negotiate service contracts as necessary.
  • Liaise with database Management department for BOM review and Marketing Department for review of installation instructions and price book information.
  • Develop and implement Health & Safety procedures in liaison with the appropriate Federal/Provincial safety/environmental agency and industry organizations, and then train and educate the shop floor personnel accordingly.
  • Evaluate Temporary Deviation Requests that could be generated internally or externally.

Education & Experience Requirements

  • University engineering degree or equivalent, P. Eng license preferred
  • Experience in Lean Manufacturing knowledge and Six Sigma Methodologies i.e. Value stream mapping, 5s programs, scheduling, constraint management, and quality systems
  • Minimum Five years experience in sheet metal manufacturing environment
  • Experience in Solidworks or AutoCad an asset
  • Well-organized, results driven, energetic team player with excellent communication skills
  • Exceptional interpersonal skills with the ability to create and maintain a positive environment focused on maximizing the skills and abilities of all employees
  • Strong analytical, problem solving, and decision making capabilities
  • Strong desire for entrepreneurial management style and ethical business practices

Location

1150 Flint Rd

Department

Design and Corporate Marketing

Reports to

Closing date

Position summary

The Product Specifier and Applications Specialist is accountable for the preparation of accurate detailed drawings, renders and specifications for Teknion Casegoods and Wood products. Manage multiple projects with exceptional speed and accuracy.

Primary responsibilities

  • Create 2D plans, elevations and 3D models of proposed product applications and layouts using the appropriate software (currently AutoCAD and SketupUp).
  • Create drawings and renders to accurately communicate Teknion Private Office solutions for presentations, training and marketing materials.
  • Assist Teknion Sales Representatives with project tender responses by interpreting product requirements, providing recommended layouts and offering expertise with regards to electrical requirements and cable management.
  • Develop a full understanding of the unique features of Teknion's Private Office furniture portfolio, specifically the Wood product lines, to assist in providing space planning expertise.

Education & Experience Requirements

  • Post secondary degree or diploma in Interior Design or Architectural Technology.
  • Experience with AutoCAD 3D modelling and rendering.
  • Fundamental understanding or experience with Design Detailing Drawing Standards
  • Ability to read architectural drawings and general knowledge of codes and design standards.
  • Excellent communication, interpersonal and collaboration skills required.
  • Superior attention to detail, memory, organizational and time management skills
  • Excellent computer skills, including AutoCAD, Microsoft programs, Adobe Acrobat, Project Spec and/or Cap 20/20 or Configura
  • Knowledge of Sketch Up, Revit, Key Shot and 3D Studio Max is an asset.

Location

1150 Flint Road

Department

TFS Engineering (Panel Plant)

Reports to

Closing date

Position summary

The Quality Engineer is accountable for applying, improving and driving company policies and practices in accordance to the ISO 9001 Quality System and Industry Best Practices. To achieve this, the incumbent ensures that quality processes are in accordance with company standards and that these activities ensure product conformity is in accordance with the control plan and are performed in a cost efficient manner.

This position is responsible for developing, maintaining, and continuously improving manufacturing’s ability to meet and exceed quality standards.  In addition, the incumbent is accountable for interacting with various internal departments, internal and external suppliers to give technical support and guidance to meet the quality standards.  

Primary responsibilities

  • Act as the primary contact to resolve quality concerns through Teknion’s Tekcare process.
  • Promptly complete Quality Alerts, communicate (with sign-off) and train the production team with back up and/or non standard methods until permanent corrective actions are implemented.
  • Lead and Drive Root Cause analysis meetings by using 8D, 5 Whys methodology both internally and at supplier locations as required, validate permanent corrective actions and document Lessons Learned.
  • Implement, update and approve internal work instructions and data sheets on production lines ensuring all necessary inspections are included and that the related measuring equipment is available.
  • Organize and perform gage R&R studies.  Perform measurements and data collection on engineering samples, record SPC data and coordinate line trail data collection.
  • Develop, prioritize, analyze and graph the data collected from the Quality Technicians highlighting top Quality issues per production line. Work on reducing Quality issues through Continuous Improvement.
  • Complete weekly claims summary and ensure the quality indicators and targets are well tracked, documented and communicated.
  • Utilize Statistical Process Controls where appropriate to monitor and improve the manufacturing process.
  • Travel to job sites as required identifying and/or resolving quality issues. Ensure that all chargeable service work or purchased mock-ups are documented.
  • Practical knowledge of ISO-9000, ISO14001 standards, PPAP, Control Plans, PFMEA and analytical tools.
  • Responsible for initiating and evaluating Temporary Deviation Requests that are generated internally or externally when required.
  • Develop and facilitate Quality Workshops and therefore master quality tools and techniques, train team members and support staff in appropriate quality reactiveness
  • Support program launches through all phases, from product design to plant launch.
  • Perform all other duties reasonable to the position as assigned by the Engineering Manager. 

Education & Experience Requirements

  • University Degree in Engineering / or Certified Quality Engineer
  • 5 years experience in a manufacturing environment
  • Excellent written and verbal communication skills
  • Effective decision making skills
  • Strong sense of teamwork
  • Good analytical, problem solving and interpersonal skills
  • Ability to work with a wide variety of people from operators, to managers to designers and customers
  • Knowledge of inspection instruments, gages and devices
  • Good organization and prioritizing skills
  • Driven by results, setting goals and meeting deadlines

Location

1150 Flint Road

Department

TFS Engineering (Panel Plant)

Reports to

Closing date

Position summary

The Production Supervisor is accountable for supervising, co-ordinating, providing leadership to and reviewing the work of assigned personnel.  This position is responsible for developing and implementing work methods, as well as applying departmental procedures in accordance with Teknion’s policies and standards.

Primary responsibilities

  • This position is responsible for planning the day-to-day departmental operations, as well as executing departmental schedules based on sales requirements and plant capacity.
  • This incumbent is accountable for developing and implementing work methods, as well as authorizing overtime, and controlling costs.
  • This incumbent is accountable for assigning, as well as checking work of designated staff.
  • This position is responsible for overseeing employees in performance of work and provides guidance in the resolution of routine problems.
  • The Production Supervisor is accountable for working with subordinates to insure that all quality standards are achieved, as well as control cost of production.  To achieve this, the incumbent must insure all processes are efficient and in accordance with company standards.
  • This position is responsible for communicating and reinforcing the adherence to safety programs.  This incumbent is accountable for working in accordance with the law to promote a safe work environment for all employees.  In addition, this position is responsible for insuring that suitable training, and the appropriate tools and equipment are available to employees enabling them to perform their work in a safe and efficient manner.
  • This incumbent is accountable for promoting housekeeping and cleanliness in order to ensure compliance with health and safety regulations.
  • The Production Supervisor is responsible for ensuring that all subordinate staff are treated with respect.  This incumbent reinforces Teknion’s progressive discipline policy to correct behaviours that are unacceptable and harmful to employee’s and/or the organization.
  • This incumbent is accountable for evaluating and recommending changes in methods and procedures in assigned area of responsibility.
  • This position is responsible for acting as a liaison with other departments, or organizations.
  • This incumbent is accountable for monitoring and managing departmental activities, as well as preparing reports concerning such activities.
  • This position is responsible for estimating personnel needs and schedules, and assigning work to meet completion dates in accordance with schedules fixed by the Production Manager.
  • This incumbent is accountable for familiarizing employees with established organizational policies, procedures and regulations, as well as assure adherence to departmental procedures.
  • This position is responsible for interviewing and recommending candidates for employment.
  • This incumbent is accountable for conducting performance evaluations and salary reviews for assigned personnel.

Education & Experience Requirements

  • College Diploma, University degree or comparable experience
  • 5-8  years of supervisory experience in a manufacturing environment
  • Good written/verbal communication skills as well as excellent leadership and decision making skills
  • Good understanding of health and safety legislation and applicable standards
  • Excellent time management skills and the ability to handle several tasks simultaneously
  • Good understanding of product knowledge in the furniture industry an asset
  • Ability to work in a multicultural environment
  • Must be able to work overtime and be computer literate

Location

1400 Alness St

Department

TFS Engineering (Teknion Form)

Reports to

Closing date

Position summary

Teknion Form  is seeking an individual to join our team as a Manufacturing Engineer. The successful applicant must possess a background in manufacturing engineer and who can interact with various departments to give technical support and make recommendations for the provision of adequate tools, equipment and methods to produce the most profitable product at the highest quality standard.  Develop, improve and maintain the manufacturing capability to meet and exceed quality, safety and cost   standards by applying lean manufacturing principles.


Primary responsibilities

  • Provide manufacturing data and suggestions to the Product Engineering, Design and Customer Service departments so that all manufacturing aspects are considered, to ensure effective production and interact with various departments through teamwork projects, to meet the company’s current and future objectives.
  • Ensure new product or engineering change implementations occur in production by supplying information to the involved parties, ordering proper equipment and tooling, implementing processes on the shop floor, approving products and updating engineering product drawings in the database.
  • Prototyping new products on the shop floor; preparing special samples and enduring the accuracy of product against design drawings.
  • Involvement with new product, process and quality planning (APQP), PPAP, BOM reviews, tooling reviews to support designed parts and process changes. Liaise with related departments for timely execution of the action items.
  • For existing and new products, analyze the costs, materials and labor requirements and as well, issue Engineering Change Requests, modify tooling, layouts (to improve capacity load of product) and material handling to constantly improve the manufacturing process.
  • Support ISO9001& ISO14001 process by issuing Process Control Sheets for all equipment, doing first off inspections and giving advice for equipment maintenance.
  • Liaise with vendors by developing specifications and participating in the design and commissioning of new equipment and/or installations.  Also coordinate and negotiate service contracts as necessary.
  • Ensure that the manufacturing equipment and manufacturing facilities are operational and safe by evaluating, recommending, developing and implementing preventative maintenance procedures which will also minimize production interruption/delays.
  • Support development and implementation of Health & Safety procedures, and then train and educate the shop floor personnel accordingly.
  • Keep the company aware of the current technological advances; introduce new technology and automation through justification analysis in order to achieve cost reduction, improve quality and the work environment; ensure necessary paperwork (C.A.R.A. form) is generated.
  • Support plant supervisors and lead hands to clarify drawings and special orders so that ship dates and customer expectations are met.
  • Support cost reduction programs and value added/value engineering opportunities.
  •  Evaluate and approve Temporary Deviation Requests that could be generated internally or externally. 

Education & Experience Requirements

  • University engineering degree or equivalent
  • P. Eng license preferred
  • Three - Five years experience in manufacturing environment.
  • Computer drafting (AutoCad, Solidworks,..) / Data analysis on spreadsheets / MS Office Applications / CNC Machining       Process
  • Hands-on experience with process improvement projects, problem solving, and implementation success in Lean                      Manufacturing principles across the manufacturing material flow paths.
  • Knowledge and experience with variety of  manufacturing processes and materials (ie sheet metal, plastic, glass, wood)
  • Particle board, MDF, wood processing experience is a plus

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