MEET Our People

Challenge What's Possible

Teknion encourages entrepreneurial thinking by nurturing an environment that supports creativity at all levels. Our employees are the heart and soul of our business. To support their development is to enhance our biggest asset. 

We care about our employees. We have generations of families working here, including our founders. We make it a priority to rally behind community organizations. We celebrate our employees’ cultures and they share in our successes. We donate our time and product to organizations on a corporate and individual level. We have educated thousands of architects and designers because we believe that good and healthy design should be accessible to all, and that sharing knowledge and expertise is our responsibility.

We’re passionate and committed to exploring new opportunities and sharing our learning. It is our culture of curiosity and courage to not just ask “Why?” but “What if?” that inspires us. This culture not only defines who we are as a company, but also shapes where we are going. It helps us build a stronger platform from which to change, extend our reach and learn more as we advance.

With over 3200 employees, across more than 50 countries, through a worldwide network of over 340 authorized dealers, let’s work together to keep redefining what is possible. Grow with us.

Career Opportunities


Location

100 Roytec Rd, Woodbridge

Department

Architectural Products Group

Reports to

Engineering Manager

Closing date

Position summary

The Specials Designer is responsible for the re­engineering and modification of standard products to meet customers’ specific requirements and needs. Using principles of standard product design, test documentation and analysis of previously completed specials the Specials Designer evaluates scope, confirms feasibility with inside and outside suppliers, prepares complete documentation and coordinates fabrication of products as necessary. The Specials Designer works closely with Sales and Specification Departments as well as other internal design, engineering and manufacturing groups to interpret needs and offer solutions/alternatives where applicable.

Primary responsibilities

Manage all customer specific projects (specials) from design inception through to finished product Interpret customer needs; modify existing products/designs to create new products that address specific customer requirements. Liaise with Product Mgmt/others to ensure that derived solutions falls within scope of allowed specials.

Develop product concepts that demonstrate features & functional requirements in response to customer requests. Produce detailed drawings for specials using Solidworks and AutoCAD. Create accurate Bills of Materials to support special designs. Provide quality control of drawing information by checking the work of other Specials Designers.

Liaise with 3 rd party suppliers to source components required to produce the special product.  Prepare prototypes to prove viability of product & associated processes. Use prototypes to validate that the special meets or exceeds the design requirements, adheres to Teknion & applicable industry standards & meets the customers’ requirements & specifications.

Responsible for tool procurement (component, assembly, & fixtures) and development of tools designs with vendors in order to properly manufacture ordered specials. Liaise with Manufacturing/Manufacturing Eng. as required ensuring the proper processing of specials.

Provide Technical Support for the manufacturability, function, appearance, product application, product offering, testing and installation of all specials (Past & Present).

Perform site visits (problem installations) to determine root cause & propose product improvements/solutions. Act as project leader for the processing of specials related ECRs & ECOs. Assess the feasibility of producing technically challenging specials.

Responsible for monitoring of testing & ensuring specials pass all BIFMA, CGSB, CSA, IBC, UBC, UL tests for architectural products, hardware/equipment.

Assist Sales and customers in answering product related technical questions

Education & Experience Requirements

  • Mechanical Engineering Degree from an accredited Post Secondary Institution (Advanced technical certification from an accredited Post Secondary Institution will be considered if accompanied by demonstrated aptitude & experience in a similar role).
  • Good technical understanding of various manufacturing processes.
  • Working knowledge of Solidworks and AutoCAD.
  • Demonstrated proficiency in Excel & Word for Windows.
  • Ability to produce layouts and/or detailed models for presentations.
  • Excellent oral & written communication skills.
  • Excellent organizational skills.
  • Ability & willingness to work & learn new skills in a fast paced, team environment. Flexibility to work independently & with minimal supervision.
  • Ability to perform hands on prototyping work in a shop environment using common hand tools.
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Location

1150 Flint Road

Department

Order Fulfillment

Reports to

Closing date

Position summary

The position is responsible for managing and providing direction to the Customer Service and Hotline teams, where the daily interactions are focused on internal and dealer interfaces.  (This includes but is not limited to End Users, and members of the Design Community) The incumbent will manage these functions as well as provide functional support to the claims process for both Teknion’s Canadian and International Markets.

Additional responsibilities include providing direction to ensure that all dealers and customers receive superior service throughout the entire order management and claims process.  The incumbent must have effective communication and problem solving skills as the primary focus of the role is to resolve customer claims, manage escalations, and identify and resolve root causes.    

Primary responsibilities

Team Management:

  • Staff reporting including assigning, coaching, training, responding to associate relations issues.
  • Manage team staffing requirements and performance management through daily coaching and one on one performance reviews, including providing input and recommendations on staff salary adjustments.
  • Ensure all initiatives are completed in a timely manner, creating a workplace that is conducive to positive performance and superior customer service.
  • Oversee the problem solving activities of the functional teams, ensuring that service levels and goals are met.
  • Facilitate and promote efficient communications with internal and external customers.
  • Ensure that all customer requests have a clear and timely response and exceed our dealers/Teknion expectations.
  • Identify and work to resolve any issues with internal departments that prevent the team from providing superior customer service.
  • Ensure that the team responds effectively to all customer requests (internal/external), and that the appropriate workflow/processes are followed.
  • Initiate and perform internal and external training programmes and maintain the required training documentation/records.
  • Administer employee attendance and vacation programs.

 

Business Process Improvement:

  • Manage all required measurement and monitoring of SLA’s in accordance with established goals and objectives. Drive root cause analysis activities for all customer critical issues in conjunction with management and the appropriate internal departments.
  • Coordinate all reporting, KPI dashboards updates and operational data requirements for trending and root cause analysis.  
  • Provide direction, manage, monitor, and evaluate the Customer Service and Claims operations while working with management to ensure service level and performance goals are achieved/exceeded.
  • Participate in multidisciplinary teams to process map and develop technical requirements for proposed solutions.
Proactively review of all internal systems (Tekcare) and procedures to identify opportunities for improvement.


Dealer Management and Conflict Resolution:

  • Effectively manage escalations between the dealer and facility primes.
  • Responsible for the escalation of customer issues to management and ensuring that all issues are clearly identified and brought to the attention of the appropriate management members in a timely manner.
  • Resolve complaints and inquiries with the goal of providing superior quality service to internal and external customers.

Education & Experience Requirements

  • University Degree, College Diploma, or relevant job experience.
  • 5-10 years of Customer Service management experience overseeing multi-disciplined teams.
  • Process trained (Lean/Black Belt certified) desirable.
  • Excellent computer skills (PowerPoint, Excel, Word) and knowledge of data processing and materials requirement planning desirable.
  • Strong written and verbal communication skills.
  • Excellent time management and organizational skills.
  • Proven training and coaching skills.
  • Strong leadership abilities that compliment strong interpersonal skills dealing with individuals with varying backgrounds.
  • Excellent conflict mediation and problem solving skills.
  • Ability to multi-task in a fast paced environment that is deadline oriented
  • Ability to work independently as well as within a team environment
  • Knowledge of the office furniture industry is desirable
  • General understanding of manufacturing operations
  • Bilingual in French and English an asset

 

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Location

1400 Alness Street

Department

M&P Materials

Reports to

Closing date

Position summary

This incumbent is responsible for ensuring an uninterrupted flow of materials, in support of the manufacturing schedule. Through careful analysis, anticipate and avert any negative situations that may impact customer satisfaction. Minimising inventory levels and maximising inventory turns is essential.

The incumbent is also accountable for vendor performance. This includes, but not limited to, the tracking of on-time delivery, the taking of appropriate action in maintaining vendor performance where needed, blocked invoice analysis and correction, as well as fostering a positive working relationship.  Maintenance and accuracy of systems data, as related to this function, is also primary, this includes all General, Inventory, Purchase and Order data parameters.

The incumbent is responsible for becoming knowledgeable of specific company units, specific commodity, group of material, service, and transportation requirements, their uses and application, their sources of supply and availability, and the price, quality, vendor performance, and market conditions of specified requirements.

The incumbent is responsible for becoming familiar with the company's purchasing policy and local requisition and purchasing procedures and recognizes, coordinates, and communicates, when required, commodities that can more economically be centrally purchased.

Primary responsibilities

  • Print the PRP demand report for the appropriate warehouse daily. Verify actual special requirements to be transferred into purchase orders. Determine if there is any existing inventory, and if existing, create a warehouse order to eliminate demand in system. Create purchase orders to pertinent suppliers for all other requirements.
  • Report all BOM errors found in the PRP report to the BOM group for corrective action.
  • Print the MRP report for the appropriate warehouse, weekly or more frequently if possible, and evaluate suggested MRP purchase orders for validity. Placing respective purchase order with the correct supplier.
  • Evaluate change orders, by E-mail, pertaining to both PRP and MRP materials. Approve or reject, taking into account standard lead times and priority of the order.
  • Enter pricing and set-up charges on purchase orders for specials, prior to receiving.
  • Check purchase orders for accuracy of information before faxing to supplier. Reviews all confirmed commitments received with respect to the overall value to the company as to delivery, price, payment terms, and vendor selection quality, so as to report any loss to the company both to purchasing and management.
  • Track and expedite materials where necessary, through the use of the late PO report, to ensure on time delivery. Monitors open transactions through completion and closing of said transactions and informs as necessary vendors, requisitioners, appropriate management on order status and delivery.
  • Evaluate all received requisitions of required material and services (MRO / CARA) for completeness, description, appropriate approval, delivery date, and designated receipt point and execute only valid Goods and Services requisitioned requirements. Communicates purchasing policies and requisition procedures to all requisitioner's and potential requisitioners in the designated area of responsibility.
  • Assist in maintaining inventory accuracy, by monitoring with the assistance of production, any BOM versus work-order discrepancies. Insure that inventories are adjusted through the cycle counting process.
  • Work in conjunction with, all departments and suppliers to achieve the goal of customer satisfaction. Establishes and maintains rapport and business association with suppliers and appropriate salespeople and directs vendor technical and operating expertise as required to appropriate internal personnel.
  • Identify and Implement methods for inventory stocking improvements, both at the supplier and at your specific location. Monitors inventory levels and dispose of surplus or obsolete material in an appropriate manner.
  • Communicate with production on a consistent basis, regarding any material problems, which may cause the scheduling of customer orders to be altered.
  • Maintain and update all Purchasing item data.
  • Maintain and update material pricing, through the Price and discount session within the ERP system.
  • Assist in the processing of Blocked invoices by functional area of responsibility.
  • Maintain a consistently low PPV on all items within your functional area.
  • Commodity analysis, of current and potential substitutions. Keeping in mind, the fit form and function criteria.
  • Cost reductions of materials through the Initiation and participation in the benchmarking process. Which will include, but not be limited to, the potential re-sourcing of appropriate vendors, along with the negotiation of pricing, terms and conditions.
  • Perform all other assigned duties as required.

Education & Experience Requirements

  • Post secondary education or equivalent job-related experience (5 Years).
  • Formal purchasing training and or certification an asset. Should include courses regarding laws and regulations that pertain to the procurement of these requirements as they pertain to delivery and usage of the specified item at the required location of use.
  • Must have an excellent understanding and experience with ERP systems. (Specifically Material Requirements Planning and Inventory Control practices.) Baan experience preferred.
  • Commitment to process control discipline including documentation of policies and procedures where necessary.
  • Articulate and computer literate. (word processing, spread sheets, etc.)
  • Ability to work in a fast-moving stressful environment.
  • Accurate and precise with above average organisational skills.
  • Ability to work independently and with team members.
  • Ability to handle multitask assignments and prioritise work on demand.
  • Personable, with a high level of “people” and communication attributes, both oral and written.
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Location

Head Office

Department

Human Resources

Reports to

VP - Human Resources

Closing date

Position summary

The Human Resources Business Partner is accountable for providing guidance and direction to both management and employees of their client group or facility to ensure that programs and practices are in place that support company objectives, are cost effective and in compliance with all workplace legislation. This will be accomplished through the alignment of Human Resources strategies with Teknion business plans. The HR Business Partner acts as a single point of the contact for the employees and managers in the business unit and:

· Proactively supports the delivery of HR Processes at the client’s side

· Manages complex and difficult HR Projects cross-functionally

· Builds a strong business relationship with the internal client

· Actively identifies gaps, proposes and implement changes necessary to cover risks

· Analyzes trends and metrics in partnership with the HR group to develop solutions, programs and policies.

· Assists international employees with expatriate assignments and related HR matters.

· Understanding of compensation practices.

Primary responsibilities

1. The Human Resources Business Partner is responsible for the application of a workforce planning strategy which aligns workforce needs to current and future talent and skill requirements. This strategy will encompass career development and succession planning initiatives.

2. The incumbent is responsible for the implementation of the overall recruitment and on boarding process for the client group.

3. The Human Resources Business Partner will implement an employee relations strategy that provides a framework for identifying and resolving employee relations and workplace conflict problems. This strategy will focus on education as well as providing counselling and corrective action tools.

4. This position is responsible for advising and coaching management relative to human resources policies, employment law and employment law compliance. To accomplish this, the incumbent will conduct training programs for both management and professional employees.

5. This incumbent is accountable for providing guidance to management relative to continually improving employee performance through the performance management program. This will be accomplished through training and the application of performance management tools.

6. The Human Resources Business Partner is responsible for the customization and application of training programs that ensure job performance requirements are met for internal employees and external stakeholders. To achieve this, the incumbent must elaborate on competencies such as performance objectives and develop activities and exercises required to accomplish these objectives.

7. This position is accountable for ensuring that performance gaps of employees are identified through assessment models. This is accomplished by obtaining and analyzing data from various areas (any of or all of techniques such as interviews, questionnaires, group problem analysis, records, reports, job analyses and performance reviews). Through this analysis targeted talent solutions will be implemented coupled with new leadership development strategies.

8. The Human Resources Business Partner is responsible for customizing and monitoring employee engagement initiatives. To achieve this, the incumbent will establish evaluation measures that provide a roadmap for success.

9. The position will be accountable to maintain and monitor health and wellness programs through the review of current practices and the coordination of all required training programs.

Education & Experience Requirements

Excellent communication, presentation, and human relations skills allowing to deal with sensitive and confidential employee matters;

Exposure to HR best practices, Organizational Change, Change Management, Performance Effectiveness, Training & Development

Strong business acumen to align both business objectives and HR strategies with corporate goals to maximize shareholder value

Strong diagnostic skills followed by good ability to evaluate options/alternatives and develop solutions/recommendations for solutions to complex and multi-dimensional problems/issues.

Strong project management skills and effective execution skills to ensure successful delivery/implementation of special initiatives, products, processes and policies

Demonstrated initiative and flexibility; acts proactively in identifying and capitalizing on opportunities.

Adept at building and managing relationships effectively and be able to gain the confidence of business leaders quickly

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Location

1150 Flint Road

Department

Order Fulfillment

Reports to

Closing date

Position summary

The Project Manager, Key Corporate Accounts is accountable for working with Dealers’ to assist them in the project management process so that all projects assigned are delivered on time, and installed according to the customer’s specifications.  To accomplish this, the position is responsible for establishing project time lines, in conjunction with the Salesperson/Dealer/Customer, as well as ensuring that all project activities are effectively executed, so that all projects meet or exceed customer expectations, and are in line with Teknion standards.

Primary responsibilities

The Project Manager, Key Corporate Accounts is accountable for:

Pre-Installation

1. Liaison with the Dealer/Customer to develop a project time line that satisfies the customer’s requirements and is consistent with Teknion’s manufacturing capabilities.

2. Understanding order specifications including finishes, special products, configurations, electrical requirements etc., and working with Technical Services to ensure implementation of customer specifications. 

3. Reviewing special orders with Sales Representatives and Product Engineering to ensure Teknion’s ability to manufacture requested product according to customer specification, by working with the Product Engineering department to review drawings and discuss possible solutions to satisfy customer requirements.

4. Ensuring that installation drawings are developed for special orders, so that Installers are able to effectively install custom orders.

5. Attending on-site meetings and walk thru’s with the customer, sub-trades, designer, and installers to assist the Dealer with customer concerns.

6. Ordering and overseeing mock-ups on a per project basis, as well as arranging for set-up of mock-ups internally and on-site if Teknion Sales Representatives are unavailable.

7. Working closely with the Dealer or Customer Service Representative on all order previews, new orders, change orders and shipping schedules, escalating when necessary. As well, co-ordinates the delivery (if necessary) and installation activities, ensuring that Teknion and the Dealer are in line with all details of the project.

8. Communicating with the Dealer, Teknion Sales Representative, Designer, and customer as required, regarding pre-installation and post installation information, to ensure that all action steps are executed by the appropriate parties.  In addition, sustains Teknion’s working relationship with the Dealer/Customer.

9. When direct sale, Project Manager takes on the role of a Dealer.

10. Facilitate payment resolution when necessary.

Post Installation

1. Resolving post installation problems such as product deficiencies, product quality issues, quality of installation, warranty issues, etc.  Works with the Dealer to develop a deficiency list, as well as orders and co-ordinates shipment, delivery and installation of products required to replace deficiencies.

2. Co-ordination of visits (if necessary) to the customers facility to ensure deficiencies have been replaced and customer has received a quality product.

3. Overseeing any formal or informal contractual agreements.

General

1. Assisting the Dealer with Teknion’s Order Process & Installation Guides where necessary.

2. Single point of contact for post sales process for assigned projects.

3. Solid understanding of manufacturing processes.

4. Informing Teknion Sales Representatives of client requests that are not in line with corporate standards.

5. Generating internal & external reports as required for project status/control.

6. Communicating, on an ongoing basis, with Teknion Sales Representatives and all others associated with the project.

7. Thorough understanding of all project activities necessary to complete project.

QUANTITATIVE DATA

  • Estimated dollar value that this position affects.
  • Sales averaging $20 Million per year.


Education & Experience Requirements

  • Minimum College diploma
  • Minimum 3 years experience in Project Management
  •  Customer Service experience
  •  Effective communication skills
  •  Ability to multi-task and prioritize
  •  Detail oriented, extremely well organized and excellent time management skills
  •  Able to read and understand technical drawings and their application
    Excellent knowledge of Teknion computer systems associated with Order Entry and Manufacturing
  •  Familiarity with BAAN is an asset
  • Must be able to work in a team environment with minimal supervision.
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Location

Woodbridge

Department

Manufacturing Systems (Roytec)

Reports to

Closing date

Position summary

Maintain the Manufacturing System’s item master, bill of materials and routings. Ensure that all item, BOM and routing information within the system is complete and accurate. The BOM Controller must coordinate with Engineering, Materials and Production to deliver material requirements on-time to meet the required customer demand.

Primary responsibilities

The position is responsible for the following:

 

  1. Create bill of materials and routings from detailed drawings to support the design of special products. This function includes the entering of all component parts with all related information in the customised item data, creating the bill of material (BOM) in customised format, and creating and attaching routings (ROU) in customised format.

     

  2. Liaise with Specials Designer, Materials and Production to ensure that drawing and routing information is correct and complete as provided and entered.

     

  1. As required, process post Launch clean-up engineering change orders (ECO).

     

  1. As required, process TFS Manufacturing engineering changes.  This includes updating all part numbers, bill of materials, routings and all related Engineering Data Management (EDM) processes, i.e. revision #’s.

     

  2. Maintain the existing part numbering system in the Item Master (ITM), ensuring correct data set-up of all MRP and PRP codes.

     

  3. Randomly audit and root-cause related bill of materials inquiries.  Resolve and document production floor issues with Engineering and Manufacturing Systems. Support process improvement projects (Lean Office)

Education & Experience Requirements

  • Diploma/degree in manufacturing systems related course from an accredited post-secondary institution or related experience in a manufacturing environment.
  • Computer literate with (preferably) a technical background.
  • Related experience in a manufacturing environment. 
  • Experience using a mainstream ERP system (i.e. Infor, Oracle, SAP, etc.). Preferred experience in Baan.
  • Exposure to BAAN constraint programming, similar programming languages (i.e. FORTRAN, C++, etc.) or a demonstrable ability to quickly learn these skills (e.g. Computer programming experience) is required.
  • Ability to read and understand detailed engineering CAD drawings.
  • Understanding of bill of materials and routings structures and how they are associated with manufactured assemblies.
  • Well-developed communication, analytical and data entry skills.
  • Excellent organisational skills and ability to work in a fast paced, multi-task, customer oriented environment.
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Location

1150 Flint Rd

Department

Corporate Marketing

Reports to

Director, Corporate PLM

Closing date

Position summary

  • Create Installation Guides and other marketing materials using AutoCAD and SolidWorks software.

  • Build new and improve existing CAD symbols.

  • Support Revit program as needed.


 

 

Primary responsibilities

  • Liaise with Product and Program Management, Design and Product Engineering to obtain accurate information to create Installation Guides and CAD symbols for new and existing Teknion products.

  • Organize information and plan logical layout for installation guides.

  • Create Installation Guides using clear and logical steps.

  • Assist and learn the process of posting completed Installation Guides package/s on Teknionhub.

  • Assemble models from SAT, STEP and/or IGES files in a 3D AutoCAD environment, convert drawings to 2D, add Teknion standard dimensions, hatching, and text and export files to Desktop Publishing.

  • Create and distribute draft copies of new installation guides, gather, assess and implement feedback from key Teknion personnel.

  • Able to understand Engineering Drawings and produce Architectural Wall Sections and Details.

  • Review Engineering Change Orders, determine impact on existing installation guides and modify accordingly.

  • Maintain Product Illustration and CAD symbols electronic files and library.

  • Respond to questions from internal and external customers regarding product installation and symbols.

  • Identify, propose and implement improvement projects.

  • Review, analyze, improve and test existing CAD symbols to ensure they meet current standards.

  • Develop Excel and AutoCAD scripts to enhance symbols checking process.

  • Assist with Revit rapid response requests to support sales pursuits.

  • Create Revit families and Sketch-Up models as needed to support Teknion’s product launch cycle.

  •  

Education & Experience Requirements

  • Post Secondary education or equivalent experience.

  • Ability to interpret installation instructions, engineering drawings and other technical documents.

  • Strong AutoCAD and SolidWorks experience, including:

- Creating basic 2D and 3D models in SolidWorks and AutoCAD.

- Manipulating and altering existing models in SolidWorks and AutoCAD.

- Simplifying existing models and joining them to new models in AutoCAD.

  • Working knowledge of Revit and Sketch-Up.

- Ability to work in Revit’s family editor environment.

  • Must be detail-oriented with the ability to work in a fast-paced, deadline oriented environment.

  • Communicate effectively, verbally and in writing.

  • Intermediate proficiency with Windows and MS office products (MS word, MS Excel, MS project).

  • CORE FTP, Adobe Dreamweaver and Illustrator, AutoCAD Lisp and VBA knowledge is an asset.

  • Basic or intermediate proficiency in one or more technical animation software is an asset.

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Location

1150 Flint Road

Department

Materials, Purchasing & Facilities

Reports to

Closing date

Position summary

The Manufacturing Business Support & Analytics Manager works as part of a team to drive improvements in our manufacturing processes via technology while serving as the liaison between Manufacturing and IT. This person will ensure that manufacturing requirements are being met in an effective and efficient manner and works closely with leadership to identify, recommend, develop, implement, and support cost-effective technology solutions.  This role is focused on business analysis and translating customer requirements into IT specifications for new application implementation and enhancements to existing applications. The goal is to have one manufacturing business centre of excellence for operational standards, innovation and support.  This position will require a candidate with strong leadership skills and a blend of both strategic and tactical approaches to business objectives. The key to success in this role requires a leader that is able to leverage business intelligence and analytics to provide input, insight, and strong business acumen to help drive innovation and excellence.  

Primary responsibilities

  • Apply business analytics and project management skills to help maximize the benefit of our Manufacturing applications.

     

    Lead “Discovery Sessions” throughout the organizain to identify new and/or enhanced business processes for the purpose of improving our operational effectiveness. This may include applying Lean Office tools internally or attending off site seminars and industry meetings to assess the latest technological developments and trends.

     

    Collaborate in the planning, design, development, deployment and support of new technology, and enhancements to existing applications. This involves creating process models, specifications, diagrams and charts to provide direction in the development process. Liaising with IT to write internal applications, acquiring resources both internally and/or externally (consultants), setting timelines and managing progress and costs.

     

  • Promote standardization and integration across our enterprise application suite. 

 

Ensure effective and comprehensive integration points between multiple applications across multiple sites.  

 

Ensure the alignment of all manufacturing applications with the company vision and operating guidelines.

 

Establish and maintain a standard of performance for the operation. Work with other Teknion Limited companies to optimize the flow of information between companies. Provide work instructions, policy and procedural documents where necessary.

 

Manage the standardization of our data mining application (eCQ) to provide analytical tools that will maximize communication, measurement, efficiency and profitability.

 

  • Lead large scale manufacturing application implementations/enhancements across the organization.

     

    Manage the implementation of corporate strategic programs, both from a business and technology perspective. This may include but not limited to managing the transition of manufacturing applications, processes and people through new implementations of ERP systems throughout the organization. The candidate must be able to perform the following.

     

    • Understand why the organization needs the system (i.e., define business “pain”) and why the pain exists (e.g., system issues and/or business-process issues).
    • Assemble and lead a cross-functional project team of internal key stakeholders and consultants to gather and define the organizations’s high-level and detailed business requirements.
    • Write in-depth project specifications and budgets to support individual project plans.
    • Define the scope of the system. Depending on the type of implementation, data integrity and migration must be defined and scoped out.
    • Establish phases for system implementation.
    • Prepare the organization for change.
    • Prepare people and data. Lead by example to drive and sustain the cultural and technical changes necessary.
    • Manage “scope creep.”
    • Thoroughly test the functionality of the system.
    • Run and refine the system.

       

  • Manufacturing Business Support

     

    Investigate and repair major system faults, i.e. rebuilding of inventory tables, IT script failures, etc.  The key role is to minimize production down time due to system failures.

     

    Understand business problems and opportunities in the context of the software requirements and recommend solutions that enable the specific functional groups to achieve its goals.

     

    Report status of on-going prioritized projects to functional and IT leadership.  Identify and resolve ongoing day-to-day business issues.

     

    Review performance of applications to determine impact on operating costs, productivity levels, and upgrade requirements. 

     

    Provide on-going support on “break-fix” issues for existing applications for all affected Teknion Limited facilites through the management of a centralized issues repository. 

     

    Coordinate, set up and implement standard operating procedures for all manufacturing operations. This includes updating and maintaining all applciations procedure manuals that relate to manufacturing, providing training related to the manuals as well as system training, and providing a help desk support function.  In addition, support and/or manage any projects related to the manufacturing areas in regards to new software or technologies.

     

    Institutionalize manufacturing systems best practice tools and processes to better enable managers to achieve monthly and annual targets in on time delivery, quality, cost and other key performance targets.

     

    Ensure complete compliance to regulatory agencies, i.e. QMS (ISO 9001) and EMS (ISO 14001).

     

  • Personnel & General Administration

 

Manage a group of Manufacturing Systems Analysts responsible for the integrity of Teknion’s manufacturing system core competencies. 

 

Establish individual accountability using coaching and performance management process.

Track competencies and personal goals of subordinates and provide leadership and development as required to achieve corporate objectives. 

 

Establish priorities and allocate resources as necessary.

 

Perform succession planning to ensure that suitable successors from within the department will always be available to allow for continued movement to other positions or departments.

 

Conduct regular staff meetings to review overall performance of team and discuss general business updates.

 

Assess staffing and skill requirements. Develop plans to address needs.

 

Ensure effective management of performance in the department to meet business needs.

 

Establish department measurements to ensure compliance with the company high level scorecard measurements.

 

Education & Experience Requirements

EDUCATION & EXPERIENCE

 

  • Bachelor’s Degree in the field of Business Administration, Business Management, Computer Science, Accounting, MIS or Manufacturing; or 10 years of progressive related manufacturing leadership experience in similar roles is required.
  • Extensive experience with best in class ERP systems.  (i.e. Oracle, Infor, SAP, Microsoft Dynamics, etc.).  Preferred experience in Baan/LN.  Prior technology implementation experience is an asset.
  • Shop floor data collection expertise is a plus.
  • Lean manufacturing, 5s and other continuous improvement methodologies is an asset.
  • APICS knowledge or CPIM certification is a plus. 


CHARACTERISTICS & ATTRIBUTES

 

  • Strong leadership and organisational skills
  • Excellent analytical and data development skills, with great attention to detail.
  • Ability to work in a fast paced, multi-tasked, team-oriented environment.
  • Personable, with a high level of “people” and communication attributes, both oral and written.

 

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Location

1150 Flint Rd

Department

Corporate Design and Marketing

Reports to

VP Innovation and Design

Closing date

Position summary

The Senior Industrial Designer is responsible for providing design leadership to product solutions, while also providing guidance (and mentorship) to the industrial design team. He/She is responsible for managing the design activities that link research to the concept definition phase, as well as the activities within the stage gate development process including deliverables, communications and documentation.

Primary responsibilities

LEADERSHIP

Product Design Integrity

  • Provide design guidance to ensure product design intent, integrity and quality of execution is maintained throughout the development process, including final production and ongoing maintenance

    Design Team activities

  • Support project resource planning, schedule development, and stage gate deliverables definition for a variety of concurrent projects.
  • Assist in managing the assignments, deliverables, and communications activities between the (multi-disciplinary) project team members and the daily activities of the design team to meet project objectives.
  • He/She will also contribute directly to the creation of new and innovative product design solutions.

    Product Definition

  • Contribute to the formulation of the  product design vision / definition of new products, and to ensure its compatibility with current Teknion design aspects, portfolio fit and evolution, while challenging innovative solutions , and meeting PDO requirements.

     

    People

  • Contribute to and provide mentorship in the advancement and application of professional development of the industrial designers, design interns, and assist in the training and integration of new employees to the department.

    .

  • Guide internal and outside design resources to ensure both the program requirements (deliverables, schedule, etc) and the design requirements (portfolio integration, aesthetic refinement, product integrity, etc) are met.

 


COMMUNICATIONS

Development team

  • Ensure accurate and timely communication of all status and content issues between relevant stake holders in multi-disciplinary development team and design management.
  • Design Management

  • Ensure accurate and timely communication of project related issues including status and content, schedule, and resources,  as well as professional development related issues including software tools, training opportunities, etc.

    Client interface

  • Provide hands on new product and planning application support to sales/clients, and act as a representative of the design department as part of the Teknion client experience as guided by design management.
  •  

    Documentation

  • Communicate and demonstrate all aspects of the product design through a series of different media appropriate to the stages of development including: sketches, renderings, development models, CAD models, and (printed) documents and presentations.

 

PRODUCT DEVELOPMENT

Product Definition

  • Generate and document new product concepts in response to Market and Design research activities of the evolving needs of the workplace.that ultimately support the creation of the PDO.
  • Contribute directly to the Design Research activities through field observation, client interaction, and contract researchers.

 

Development

  • To provide design leadership in the cross disciplinary development discussions to collectively solve new product issues including manufacturability, function, appearance, product application, product offering, testing, installation, etc.
  • Provide design leadership to the development activities of in-house design team members and outside consultant activities including deliverables.
  • To function with minimal supervision in executing the assigned projects, including decision making, working with outside consultants and Product Management.
  • To develop new products through a systematic process of stage gate activities and deliverables according to a predetermined launch schedule.

Education & Experience Requirements

  • Bachelor of Industrial Design degree.
  • 8 years+ work experience as a practicing Industrial Designer. Furniture/systems design experience a plus.
  • Design related research and analytical skills.
  • Excellent presentation and interpersonal skills.
  • Excellent problem solving capabilities.
  • Both a technical proficiency and an aesthetic aptitude.
  • Proficiency in current software tools for CAD (Solidworks), visual communication (Photoshop, Illustrator), and communication (Microsoft Office).
  • Excellent soft model, mockup, and visual model making capabilities.
  • Knowledge of current prototyping methods and technologies and how to most effectively integrate them into model making.
  • Ability to sketch or think on paper in order to solve detailed design problems. Experience in designing for office space planning and ergonomics requirements a plus.
  • Extensive knowledge of manufacturing processes.
  • Ability to work effectively within a multidisciplinary team.
  • Ability to work effectively in all phases of product development, from concept definition through technical development, production details and post launch product support.
  • The ability to work independently, seeking support and guidance from fellow team members and design management as needed.
  • The ability to observe and analyze the product development process and make suggestions for improvement when opportunities present themselves.
  • Ability to provide leadership, mentorship and guidance to the other designers and design interns in the department, including directing tasks and setting deliverables and deadlines.
  • Ability to work effectively with outside Design and Engineering resources, such as: Industrial Design contractors, CAD contractors and researchers.
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Location

1150 Flint Road

Department

Architectural Products

Reports to

Closing date

Position summary

The APG Field Project Manager (FPM) is responsible for co-ordinating all aspects of the installation of Teknion demountable wall product in the field.  This includes the recommendation of installation resources based on complexity of the install, installation scheduling, co-ordination of offload, inventory, installation phasing, punch-list creation, final walkthrough and deficiency resolution.  In this capacity the incumbent will work directly with the Architectural Products Internal Project Manager (PMO) and act as an interface between the PMO and the field.

Site Audits are intended to confirm the effectiveness of trained resources and ensure compliance to establish protocols for certified resources working on Teknion projects. The FPM is responsible for the certification audit of recently trained installers and the ongoing audit of existing certified installers on a regular and recurring basis. Formal documentation of such audits is required to establish a framework for improvement or eventually for cancellation of certification for those resources that cannot maintain a certain minimum level of competency.

Formal feedback from the field is critical to establish the effectiveness of issue resolution, identify issues before they balloon out of control, and to analyze and recommend new installation methods.  The FPM is responsible for providing such feedback on an ongoing basis to the applicable internal Teknion departments.

The incumbent must be very familiar with all Teknion demountable wall product, demountable wall installation procedures, on-site project coordination, troubleshooting, error reporting and problem resolution. In addition, this position is also responsible for supervising installation crews with varying degrees of ability to ensure that the service meets or exceeds customer expectations.

Primary responsibilities

Responsibilities:

  • Reports directly to the Teknion Architectural Products Installation and Certification Manager
  • Manage or audit projects locally or internationally
  • Read and interpret Autocad drawings; identify potential issues and suggest product and/or process alternatives to resolve
  • Perform site checks using the latest field equipment (eg. Laser level)
  • Supervise teams of installers of varying skill levels
  • Create field audit reports to summarize the performance of installation groups
  • Accountable for the installation and service of the product, including the ability to package, manifest, order receive and off-load the product (may include heavy lifting over 50 lbs.)
  • Will at times need to install wall products ie: mockups, testing, showrooms, on projects as required.
  • Has the ability to work effectively with internal and external customers, communicate tactfully and effectively and understand how to diffuse potentially explosive situations by involving the right people at the right time.
  • Responsible for arranging outside manpower with approval of the Installation and Training Manager and providing direct supervision of installation manpower in order to meet the installation requirements.
  • Accountable for providing assistance as required by the Engineering, Service and Mock-up departments.
  • Responsible for formally communicating problems anticipated or experienced with the product, process or training to management and for providing recommendations for improvement.
  • Must have the ability to react quickly to changing or unexpected installation conditions and propose effective alternatives to address.
  • Provide feedback as necessary to other internal departments to ensure that problems are resolved quickly and effectively
  • Continuously seek to improve the speed and quality of installations and field error reporting by investigating and adapting new procedures, tools or technology
  • Assist the Teknion Architectural Products Installation and Certification Manager to continuously update and improve the installation guides.
  • Provide feedback to management and/or the Specification software coordinator on software recommendations and/or opportunities for software enhancement.
  • Provide feedback to specifiers on ways to enhance the installation drawing package.

Related Duties:

  • Continuously seek to improve customer service skills as pertaining to external customers specifically with respect to response time, information accuracy and the appearance of willingness to assist.
  • Continuously seek to improve customer service skills as pertaining to internal partners by striving to establish good internal working relationships, by ensuring that all problems are presented in a spirit of cooperation and by requesting information in a manner that reflects an understanding of the specific personality of the person or specific issues impacting the group from which the information is requested.
  • Continuously seek to improve understanding of related business processes and establish good working relationships with other Teknion groups.
  • Continuously seek to improve product and application knowledge to minimize the need to involve other departments when responding to questions; identify training requirements as necessary to improve and take initiative to have this training delivered as required.
  • Clarify, investigate, research and filter questions properly with the goal of developing recommendations for resolution before seeking assistance or input from other internal departments.
  • Provide feedback to Engineering on the accuracy or completeness of technical information provided and suggest ways to improve to reduce error.
  • Provide input to Engineering on new product design based on installer feedback or issues with current product offering; input is to be provided formally and as early in the design process as possible to ensure that the feedback can be incorporated if necessary.
  • Report PPG, application and installation guide issues to Product Marketing and/or Installation Management as necessary to ensure resolution.
  • Actively seek to improve the capabilities of installers, identify gaps in training or competence as necessary and suggest resolution to management.
  • Use established guidelines to pro-actively assist dealers with projects that appear to have a high probability of failure.
  • Assist with the training and development of new department hires.

Deliverables:

  • Directly manage up to four successful wall installations per month
  • Complete a minimum of two installation audits per month
  • Create site visit reports for each site visited to identify product and installation issues
  • Make recommendations to increase the effectiveness and reduce the installation costs of Teknion Walls
  • Maintain a log of site visits and a database of installation photos

Education & Experience Requirements

  • Post secondary education with a degree or diploma in Project Management is recommended; equivalent work experience of at least 5 years will be considered
  • Ability to read and interpret construction CAD drawings
  • Sufficient math skills to enable the calculation of on-site cuts
  • Minimum three years product installation experience working under the direction of a Field Project Manager or General Contractor
  • Carpenter skills at a journey man level is required with the ability to read blue prints and transcribe to site conditions
  • Experience working in the demountable wall or general construction industry
  • Experience working in a manufacturing environment is preferred
  • Strong oral and written communication skills
  • Demonstrated customer service skills (experience in a customer facing role is an asset)
  • Must be a self starter, very hands on and with a demonstrated ability to work independently
  • Strong organizational skills and attention to detail with the ability to multi-task
  • Comfortable working both independently and within a team environment
  • Good computer skills and experience working with Excel, Word, Project or similar applications
  • Supervisory experience with construction trades or with commercial office furniture installers
  • Ability to work on a construction site with the potential for some heavy lifting up to a maximum of 75lbs.
  • Ability and willingness to travel within Canada or Internationally as much as 70% of the time.
  • Must have a valid driver’s licence and passport.
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Location

Corporate Head Office (Toronto)

Department

Architectural Products

Reports to

Closing date

Position summary

GENERAL ACCOUNTABILITIES

The Manager, Product Information, will be responsible for development and implementation of a product information strategy to support Teknion’s architectural product lines

He/she will work very closely with design, engineering, and Teknion’s sales organizations to develop and implement methods to ensure products are brought to market in an effective and timely manner in line with the processes employed for Teknion products.

He/she will be accountable to ensure the effective management and support of the product information requirements for Architectural Products. 

Primary responsibilities

SPECIFIC ACCOUNTABILITIES

  • Validate and learn from broad inputs (customers, analysts, competition, partners, suppliers, employees, sales channels, etc.)
  • Create and execute plans based on understanding of business strategy and business needs of various stakeholders.
  • Understand and execute on various product information requirements included in the company’s New Product Implementation process
  • Identify and evaluate opportunities for continuous improvement of product information quality, process and standards
  • Create product structure logic to enable effective specification, ordering and manufacturingThis includes the creation of product visios and necessary supporting information to define and communicate the product structure to other groups.
  • Ensure all required product information, including pricing, is prepared in an effective manner in the Corporate product database
  • Ensure the accuracy of price and product information across various information tools made available to dealers, customers and Teknion sellers
  • Act as a primary linkage to Corporate Marketing implementation groups
    • Develop methods, processes and solution providers (internal or external) to ensure timely and effective access to the following essential elements of product information
    • Product Database
    • Technical Specifications Documents to communicate product features and attributes
    • Architectural CAD details
    • Storyboard and Revit product symbols
    • Price and Product Guide  (PPG)
    • Installation Guides
    • Application Guides
  • Review and participate in Engineering Change Orders to determine impact and changes on all sources of product information.
  • Review engineering drawings and architectural details to determine impact and changes on all sources of product information
  • Develop product pricing in conjunction with finance group and business unit colleagues
  • Work with other departments as required ensuring that the development, implementation and launch initiatives are executed as per established schedules and in line with processes employed for Teknion product lines.
  • Work with internal specifiers and finance to develop applications and typicals to develop analysis of pricing and margins to guide product decisions
  • Develop and populate a business dashboard to track and communicate key metrics to help operate the business.

Education & Experience Requirements

Educational Requirements

  • Post Secondary diploma or degree in Architectural technology as asset

Work Experience:

  • Experience in organizations with design driven products, and a technology/engineering orientation.
  • Experience in the Contract Furniture Systems business preferred.
  • Excellent computer and technical skills including Auto Cad, Microsoft Word, Excel and PowerPoint with exposure to databases management and engineering modelling software.

 

Personal Characteristics:

  • Must add value to the company by focusing on delivering superior client-service. 
  • Demonstrates a high energy level and sense of urgency in getting things done
  • Excellent organizational and project management skills.
  • Possesses a passion to learn and stimulate new methods
  • Proven ability to understand and articulate how a product information strategy leads to improved business results
  • Excellent communication skills
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Location

Edmonton

Department

Canadian Sales

Reports to

RVP Western Canada

Closing date

Position summary

The Territory Sales Representative is accountable for promoting and selling Teknion’s products in the Edmonton and surrounding region, and maintaining relationships with existing clients in a professional and knowledgeable manner.  This position is responsible for increasing territory sales and market share, strategically increasing visibility to the Architecture/Design Community and end user, as well as supervise the selection and development of dealers or other distribution facilities.

 

 

 

 

 

Primary responsibilities

The Territory Sales Representative is responsible for:

  1. All sales activities as it relates to achievement of Territory sales and profitability objectives, sales forecasting, and business development.

     

  2. Participating in the preparation of annual sales forecasts for the respective territory, participating in the determination of territory market potential and in the preparation of territory sales expense estimates

  3. Identifying business opportunities, developing business relationships with customer base, including corporations, municipal and provincial government agencies and closing business opportunities, as well as promoting products to new and existing customers.

  4. Determining, securing, and maintaining new network contacts through appropriate associations, and increasing Teknion’s visibility and presence in the Office Furniture industry.
  5. Maintaining and enhancing business relationships with existing Dealers by meeting with Dealer Principles, and discussing and implementing ways to improve performance, as well as educating Dealer personnel (Sales people and support staff) on Teknion products and procedures.
  6. Working collaboratively with Dealer Sales personnel to increase Teknion sales through new business development, maintenance of existing accounts, and product education vis-à-vis presentations.  Developing close relationships with Dealer management ensuring a strong Dealer commitment.
  7. Understanding, implementing and supporting Teknion’s corporate programs, (including incentive, inter-market, and new products) policies and procedures.
  8. Building business relationships with the Architecture and Design Community and their clients, by educating them on Teknion’s products.
  9. Keeping abreast of industry competitors, market trends, product innovations and market conditions.
  10. Providing Teknion Management with critical sales information and administrative reports in a timely manner, as well as keeping Head Office abreast of market conditions and trends.
  11. Co-ordinating and managing office and showroom administration with support staff and ensuring showroom products are kept current and in order at all times.
  12. Ensure access to the best possible channels of distribution by continually searching for better methods to market Teknion products to end users.
  13. Conferring with immediate supervisor, suggesting changes and improvements in design, pricing, or policy.
  14. Providing product and administrative training to support staff in the local office.

Education & Experience Requirements

Several years of experience as a sales or marketing representative or in a related occupation
Well developed communication, interpersonal, and presentation skills
Excellent selling skills
Good negotiation skills
Well developed organizational and decision making skills
Excellent time management skills and the ability to handle several tasks simultaneously
Well developed human relations skills
Good team building skills
Computer literate
Willingness to travel

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Location

120 Bremnar Rd

Department

Canadian Sales

Reports to

RVP Central Canada

Closing date

Position summary

The A&D Market Manager is accountable for selling, in a team selling environment, the organization’s products by interacting with established design firms and individual designers, as well as developing new prospects in the design community.  This position requires the ability to apply a broad knowledge of the organization’s products and marketing techniques to close sales.

Primary responsibilities

The A&D Market Manager is accountable for:

 

  1. Selling Teknion’s products to existing architectural and design firms and individual designers.  To achieve this, the position is responsible for interacting/building business relationships with established designers, and introducing new products as they are developed and launched.

     

  2. Researching and developing new prospects in the design community by sourcing new design firms, networking with existing firms.

     

  3. In collaboration with the Sales team and Marketing, developing and maintaining a sales program (e.g. presentations, marketing communication tools, etc.) based on clients’ established objectives and requirements.

     

  4. Working with Designer’s to develop a “consultative” sales approach, as well as communicate to designers the resources available to them when selling Teknion products to their clients.

     

  5. Support sales team members in managing all accounts by ensuring that the selling and product installation process is consistent with the needs of the clients, and that all orders are processed on time and according to specifications.  This encompasses the following:

     

    • Familiarizing designers of product lead times
    • Informing designers of order progress;
    • Writing specifications for tenders;
    • Assist in developing typicals for client projects and bids
    • Lead or assist in RFP responses
    • Reviewing Teknion products with new and existing members at design firms;
    • Conducting walk-thru’s  with designer’s when the job is completed
    • Having lunches with principals to ensure Teknion is servicing their firms and providing required support.
    • Employ a relationship Building strategy for junior, intermediate and senior/principal designers
    • Ensure a focus on junior designers who are responsible for product research and selection within the design firm

       

  6. Maintaining a presence in the Design Community through such opportunities as ASID, IFMA, IDC and it’s affiliates, etc.  Participation in evening events/after hours will be required from time to time

     

  7. Educating Designer’s on Teknion’s products through Lunch ‘n Learns, video introductions, brochures, etc.  Introducing all new products via showroom presentations or at the clients office in a timely manner.

     

  8. Provide educational support to the design community through the presentation of Teknion CEU courses.

     

  9. Keeping abreast of trends and developments within the design community and communicating findings to Product Management.

     

  10. Updating catalogues and finish libraries, maintaining contact with Designer’s to apprise them of developments.

     

  11. Acting as a resource to the Marketing department, Major Account Representatives and Dealer Representatives, by keeping them informed of the trends and requirements of the design community.

     

  12. Maintaining and generating accurate reports (e.g. Friday updates, showroom gatherings, monthly sales funnel, lists of Designer’s, addresses, etc.) enabling the Sales department to effectively measure sales results, as well as ensuring that accurate client information is maintained in the Salesforce database.

     

  13. Participating in Architectural Design Canadian/North American conference calls and sharing applicable updates with regional team members

Education & Experience Requirements

  • College Diploma or University Degree in Sales or Marketing, or equivalent years of experience
  • Strong knowledge of sales process and strategic selling techniques
  • Excellent verbal and written communication skills
  • Excellent presentation and interpersonal skills
  • Well developed negotiation skills
  • Well developed organizational and decision making skills
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Location

1150 Flint Rd

Department

Information Technology

Reports to

Director of IT Business Applications

Closing date

Position summary

The Application Developer (here in referred to as the ‘Developer’) is a member of the IT Business Applications team with a primary focus on development of the Configura Extension -  Teknion StoryBoard software and its data objects.

The Developer will work closely with Business and IT stakeholders to architect, develop and maintain Business Applications as required governed by the Teknion IT Project Management Office (PMO) and the IT Business Application team.

The Developer will report to the Director, Business Applications and will work directly with the Manager, Application Development (here in referred to as the ‘Manager’)

The applications are predominately designed for (but not limited to) Teknion Corporation (Global Reach). Some applications will integrate to International Teknion companies and interactions with parties’ external to Teknion.

Collaborate with the peers regarding development – within team as well as other team members across the corporation and external to the corporation.

 

Primary responsibilities

  • Develop and maintain custom extensions for Teknion’s StoryBoard implementation of the Configura Software. The Extensions consist of product offerings represented in 2D and 3D, with costing, business logic and error prevention
  • Work with the Business Team(s) as part of the Product Life Cycle (Product Launches) to develop StoryBoard Data Objects representing product in 2D and 3D, analyze and resolve defects
  • Develop & maintain Business Applications based on the Teknion’s PMO project list that are modern and focus on open connectivity – internal and external to Teknion Limited, using established developmental frameworks – internal as well as external / open-source
  • Contribute towards continuous improvement in application code, process and technology
  • Document and maintain technical documentation as required
  • Follow the established SDLC procedures within Teknion

Education & Experience Requirements

 

  • Bachelor degree in Computer Science, Computer Engineering (or similar) or diploma with 2-5 years of front-end development experience
  • Strong experience in C++, C#, Java or any other Object Oriented Language
  • Experience in Configura Extension Technology (CET) Programming Language CM is a strong asset
    • CM belongs to the Java/C#/C++ family of programming languages, with high-level influences from common lisp
  • Excellent grasp of object oriented concepts with experience in using them to build production applications
  • Working knowledge of Web Application Development & scripting leveraging frameworks & technologies such as Python, PHP, VBA, LISP, Ruby, RoR, Bootstrap, etc.
  • GitHub or similar version control systems, conformity to good coding standards and conventions, and of course a knack for problem solving!
  • Strong analytical capabilities and abilities to balance advanced UI and Framework development against essential functionality and customization as well as an ability and willingness to learn new languages and technologies
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Location

1150 Flint Rd

Department

Architectural Products

Reports to

Program Manager, Architectural Products

Closing date

Position summary

The Product Information Specialist, will be responsible for development and implementation of a product information strategy to support Teknion’s architectural product lines

He/she will work very closely with design, engineering, and Teknion’s sales organizations to develop and implement methods to ensure products are brought to market in an effective and timely manner in line with the processes employed for Teknion products.

He/she will be accountable to ensure the effective management and support of the product information requirements for Architectural Products.

 

Primary responsibilities

  • Validate and learn from broad inputs (customers, analysts, competition, partners, suppliers, employees, sales channels, etc.)
  • Create and execute plans based on understanding of business strategy and business needs of various stakeholders.
  • Understand and execute on various product information requirements included in the company’s New Product Implementation process
  • Identify and evaluate opportunities for continuous improvement of product information quality, process and standards
  • Create product structure logic to enable effective specification, ordering and manufacturing.  This includes the creation of product visios and necessary supporting information to define and communicate the product structure to other groups.
  • Ensure all required product information, including pricing, is prepared in an effective manner in the Corporate product database
  • Ensure the accuracy of price and product information across various information tools made available to dealers, customers and Teknion sellers
  • Act as a primary linkage to Corporate Marketing implementation groups
    • Develop methods, processes and solution providers (internal or external) to ensure timely and effective access to the following essential elements of product information
    • Product Database
    • Technical Specifications Documents to communicate product features and attributes
    • Architectural CAD details
    • Storyboard and Revit product symbols
    • Price and Product Guide  (PPG)
    • Installation Guides
    • Application Guides
  • Review and participate in Engineering Change Orders to determine impact and changes on all sources of product information.
  • Review engineering drawings and architectural details to determine impact and changes on all sources of product information
  • Develop product pricing in conjunction with finance group and business unit colleagues
  • Work with other departments as required ensuring that the development, implementation and launch initiatives are executed as per established schedules and in line with processes employed for Teknion product lines.
  • Work with internal specifiers and finance to develop applications and typicals to develop analysis of pricing and margins to guide product decisions
  • Develop and populate a business dashboard to track and communicate key metrics to help operate the business.

 

Education & Experience Requirements

 

  • Post Secondary diploma or degree in Architectural technology as asset
  • Experience in organizations with design driven products, and a technology/engineering orientation.
  • Experience in the Contract Furniture Systems business preferred.
  • Excellent computer and technical skills including Auto Cad, Microsoft Word, Excel and PowerPoint with exposure to databases management and engineering modelling software.
  • Must add value to the company by focusing on delivering superior client-service. 
  • Demonstrates a high energy level and sense of urgency in getting things done
  • Excellent organizational and project management skills.
  • Possesses a passion to learn and stimulate new methods
  • Proven ability to understand and articulate how a product information strategy leads to improved business results
  • Excellent communication skills

 

 

 
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Location

1150 Flint Rd

Department

Marketing & Product Development

Reports to

Director, Program Management

Closing date

Position summary

At Teknion, we’re always moving forward; and the New Product Development team is at the forefront of that movement.  Within this group, the Program Manager plays a pivotal role in the development and launch of Teknion’s products.  The Program Manager leads the cross functional development team through the conceptualization, design, and launch of new product lines.

The successful Program Manager is a natural leader and facilitator; driven, organized and detail oriented.  They excel in project management, and thrive when challenged.   The Program Manager manages through relationships and influence, and communicates with ease at all levels.

The Program Manager is responsible for leading the cross functional Product Development team (Industrial Design, Marketing, Engineering, Manufacturing, Finance etc) to the successful execution of a product launch; from concept to launch.  The Product Manager enables a successful and efficient product launch through planning, communication, monitoring and risk identification and resolution actions. 

Primary responsibilities

1. Oversee the product development and implementation of a product launch:

  • Ensure that all supporting departments understand their responsibilities and the required timeframes associated with their deliverables. 
  • Ensure project deliverables are met as scheduled.

2. Plan, communicate, maintain and optimize the project structure:

  • Project Scope & Objectives - based on Product Development Outline (PDO).
  • Project Work Plan - overall schedule, milestones, deliverables, and resources.
  • Identify Project Risks (schedule, financial, marketing, supply chain, technical etc) and Mitigating Actions.
  • Achieve team buy in of Project Plan - review project structure with team and executive sponsors, incorporate feedback where required.
  • Systematically review project plan to identify opportunities for efficiencies and enhancements.

3. Schedule and facilitate meetings within the development team as well as with other stakeholders:

  • Ensure meetings are documented, and actions are communicated clearly and closed on schedule.
  • Encourage collaboration and teamwork between functional representatives. 
  • Facilitate timely and adequate communications.

4. Identify project risks and facilitate the resolution of issues within the project team; analyze problem, consolidate options and communicate clearly within project team to enable decision making.  Escalate to executive sponsors when required.  Remain objective through the issue resolution process.

5. Monitor and report on the status of the project plan (i.e. schedule, budget, and resources) to team and executive sponsors.

6. Monitor project objectives as project goes forward; identify and elevate significant project decisions or deviations.

7. Acquire project authorizations and approvals as required.

8. Continuously improve Product Launch process through:

  • Post launch reviews.
  • Communication and Implementation of Lessons learned.
  • Maintaining engagement and communication across the Product Development teams to enable synergistic learning and collaboration.
  • Maintain and enhance project management tools (eg: best practices, templates, software etc).
  • Support the training of program management resources.

9. Actively support key project deliverables as necessary (mock up co-ordination etc).

10. Support business process improvement projects within the Design & Corporate Marketing department and the company as a whole.

Education & Experience Requirements

  • Excellent project management skills, with ability to work and perform under minimal supervision while supporting multiple projects
  • Successful track record in delivering results in the area of New Product Introductions / Product Development
  • Demonstrates leadership, learning ability and action orientation in the face of uncertainty
  • Excellent interpersonal and communication skills
  • Excellent facilitation and organizational skills
  • Strong problem solving and conflict resolution skills.
  • Enthusiastic, creative, hard working
  • Driven to continuously improve - utilizing computational, empirical, analytical methods to understand then solve problems and improve processes
  • University degree in Engineering, PMI certification is an asset
  • 5+ years of relevant Program / Project Management experience, preferably in a design, manufacturing and marketing environment
  • Experience with the Design and Development processes of a manufacturing organization
  • Knowledge and experience of manufacturing processes and materials associated with industrial products
  • Excellent computer skills, including MS Word, Excel, Project, PowerPoint, and cloud based data  management and work flow tools (Box, G.Drive etc)
  • Ability to travel internationally (infrequent)
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“Never doubt that a small group of thoughtful, committed citizens can change the world. Indeed, it’s the only thing that ever has.”

- Cultural Anthropologist Margaret Mead