MEET Our People

Challenge What's Possible

Teknion encourages entrepreneurial thinking by nurturing an environment that supports creativity at all levels. Our employees are the heart and soul of our business. To support their development is to enhance our biggest asset. 

We care about our employees. We have generations of families working here, including our founders. We make it a priority to rally behind community organizations. We celebrate our employees’ cultures and they share in our successes. We donate our time and product to organizations on a corporate and individual level. We have educated thousands of architects and designers because we believe that good and healthy design should be accessible to all, and that sharing knowledge and expertise is our responsibility.

We’re passionate and committed to exploring new opportunities and sharing our learning. It is our culture of curiosity and courage to not just ask “Why?” but “What if?” that inspires us. This culture not only defines who we are as a company, but also shapes where we are going. It helps us build a stronger platform from which to change, extend our reach and learn more as we advance.

With over 3200 employees, across more than 50 countries, through a worldwide network of over 340 authorized dealers, let’s work together to keep redefining what is possible. Grow with us.

Career Opportunities


Location

100 Roytec Rd, Woodbridge

Department

Architectural Products Group

Reports to

Engineering Manager

Closing date

Position summary

The Specials Designer is responsible for the re­engineering and modification of standard products to meet customers’ specific requirements and needs. Using principles of standard product design, test documentation and analysis of previously completed specials the Specials Designer evaluates scope, confirms feasibility with inside and outside suppliers, prepares complete documentation and coordinates fabrication of products as necessary. The Specials Designer works closely with Sales and Specification Departments as well as other internal design, engineering and manufacturing groups to interpret needs and offer solutions/alternatives where applicable.

Primary responsibilities

Manage all customer specific projects (specials) from design inception through to finished product ƒ Interpret customer needs; modify existing products/designs to create new products that address specific customer requirements. ƒ Liaise with Product Mgmt/others to ensure that derived solutions falls within scope of allowed specials.

ƒDevelop product concepts that demonstrate features & functional requirements in response to customer requests. ƒ Produce detailed drawings for specials using Solidworks and AutoCAD. ƒ Create accurate Bills of Materials to support special designs. ƒ Provide quality control of drawing information by checking the work of other Specials Designers. ƒ Liaise with 3 rd party suppliers to source components required to produce the special product. ƒ Prepare prototypes to prove viability of product & associated processes. ƒ Use prototypes to validate that the special meets or exceeds the design requirements, adheres to Teknion & applicable industry standards & meets the customers’ requirements & specifications.

Responsible for tool procurement (component, assembly, & fixtures) and development of tools designs with vendors in order to properly manufacture ordered specials. ƒ Liaise with Manufacturing/Manufacturing Eng. as required ensuring the proper processing of specials.

Provide Technical Support for the manufacturability, function, appearance, product application, product offering, testing and installation of all specials (Past & Present).

Perform site visits (problem installations) to determine root cause & propose product improvements/solutions. ƒ Act as project leader for the processing of specials related ECRs & ECOs. ƒ Assess the feasibility of producing technically challenging specials.

ƒResponsible for monitoring of testing & ensuring specials pass all BIFMA, CGSB, CSA, IBC, UBC, UL tests for architectural products, hardware/equipment.

Assist Sales and customers in answering product related technical questions

Education & Experience Requirements

  • Mechanical Engineering Degree from an accredited Post Secondary Institution (Advanced technical certification from an accredited Post Secondary Institution will be considered if accompanied by demonstrated aptitude & experience in a similar role).
  • Good technical understanding of various manufacturing processes.
  • Working knowledge of Solidworks and AutoCAD.
  • Demonstrated proficiency in Excel & Word for Windows.
  • Ability to produce layouts and/or detailed models for presentations.
  • Excellent oral & written communication skills.
  • Excellent organizational skills.
  • Ability & willingness to work & learn new skills in a fast paced, team environment. ƒ Flexibility to work independently & with minimal supervision.
  • Ability to perform hands​ on prototyping work in a shop environment using common hand tools.
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Location

1150 Flint Road

Department

Order Fulfillment

Reports to

Closing date

Position summary

The position is responsible for managing and providing direction to the Customer Service and Hotline teams, where the daily interactions are focused on internal and dealer interfaces.  (This includes but is not limited to End Users, and members of the Design Community) The incumbent will manage these functions as well as provide functional support to the claims process for both Teknion’s Canadian and International Markets.

Additional responsibilities include providing direction to ensure that all dealers and customers receive superior service throughout the entire order management and claims process.  The incumbent must have effective communication and problem solving skills as the primary focus of the role is to resolve customer claims, manage escalations, and identify and resolve root causes.    

Primary responsibilities

Team Management:

  • Staff reporting including assigning, coaching, training, responding to associate relations issues.
  • Manage team staffing requirements and performance management through daily coaching and one on one performance reviews, including providing input and recommendations on staff salary adjustments.
  • Ensure all initiatives are completed in a timely manner, creating a workplace that is conducive to positive performance and superior customer service.
  • Oversee the problem solving activities of the functional teams, ensuring that service levels and goals are met.
  • Facilitate and promote efficient communications with internal and external customers.
  • Ensure that all customer requests have a clear and timely response and exceed our dealers/Teknion expectations.
  • Identify and work to resolve any issues with internal departments that prevent the team from providing superior customer service.
  • Ensure that the team responds effectively to all customer requests (internal/external), and that the appropriate workflow/processes are followed.
  • Initiate and perform internal and external training programmes and maintain the required training documentation/records.
  • Administer employee attendance and vacation programs.

 

Business Process Improvement:

  • Manage all required measurement and monitoring of SLA’s in accordance with established goals and objectives. Drive root cause analysis activities for all customer critical issues in conjunction with management and the appropriate internal departments.
  • Coordinate all reporting, KPI dashboards updates and operational data requirements for trending and root cause analysis.  
  • Provide direction, manage, monitor, and evaluate the Customer Service and Claims operations while working with management to ensure service level and performance goals are achieved/exceeded.
  • Participate in multidisciplinary teams to process map and develop technical requirements for proposed solutions.
Proactively review of all internal systems (Tekcare) and procedures to identify opportunities for improvement.


Dealer Management and Conflict Resolution:

  • Effectively manage escalations between the dealer and facility primes.
  • Responsible for the escalation of customer issues to management and ensuring that all issues are clearly identified and brought to the attention of the appropriate management members in a timely manner.
  • Resolve complaints and inquiries with the goal of providing superior quality service to internal and external customers.

Education & Experience Requirements

  • University Degree, College Diploma, or relevant job experience.
  • 5-10 years of Customer Service management experience overseeing multi-disciplined teams.
  • Process trained (Lean/Black Belt certified) desirable.
  • Excellent computer skills (PowerPoint, Excel, Word) and knowledge of data processing and materials requirement planning desirable.
  • Strong written and verbal communication skills.
  • Excellent time management and organizational skills.
  • Proven training and coaching skills.
  • Strong leadership abilities that compliment strong interpersonal skills dealing with individuals with varying backgrounds.
  • Excellent conflict mediation and problem solving skills.
  • Ability to multi-task in a fast paced environment that is deadline oriented
  • Ability to work independently as well as within a team environment
  • Knowledge of the office furniture industry is desirable
  • General understanding of manufacturing operations
  • Bilingual in French and English an asset

 

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Location

100 Roytec

Department

M&P Materials

Reports to

Closing date

Position summary

This incumbent is responsible for ensuring an uninterrupted flow of materials, in support of the manufacturing schedule. Through careful analysis, anticipate and avert any negative situations that may impact customer satisfaction. Minimising inventory levels and maximising inventory turns is essential.

The incumbent is also accountable for vendor performance. This includes, but not limited to, the tracking of on-time delivery, the taking of appropriate action in maintaining vendor performance where needed, blocked invoice analysis and correction, as well as fostering a positive working relationship.  Maintenance and accuracy of systems data, as related to this function, is also primary, this includes all General, Inventory, Purchase and Order data parameters.

The incumbent is responsible for becoming knowledgeable of specific company units, specific commodity, group of material, service, and transportation requirements, their uses and application, their sources of supply and availability, and the price, quality, vendor performance, and market conditions of specified requirements.

The incumbent is responsible for becoming familiar with the company's purchasing policy and local requisition and purchasing procedures and recognizes, coordinates, and communicates, when required, commodities that can more economically be centrally purchased.

Primary responsibilities

  • Print the PRP demand report for the appropriate warehouse daily. Verify actual special requirements to be transferred into purchase orders. Determine if there is any existing inventory, and if existing, create a warehouse order to eliminate demand in system. Create purchase orders to pertinent suppliers for all other requirements.
  • Report all BOM errors found in the PRP report to the BOM group for corrective action.
  • Print the MRP report for the appropriate warehouse, weekly or more frequently if possible, and evaluate suggested MRP purchase orders for validity. Placing respective purchase order with the correct supplier.
  • Evaluate change orders, by E-mail, pertaining to both PRP and MRP materials. Approve or reject, taking into account standard lead times and priority of the order.
  • Enter pricing and set-up charges on purchase orders for specials, prior to receiving.
  • Check purchase orders for accuracy of information before faxing to supplier. Reviews all confirmed commitments received with respect to the overall value to the company as to delivery, price, payment terms, and vendor selection quality, so as to report any loss to the company both to purchasing and management.
  • Track and expedite materials where necessary, through the use of the late PO report, to ensure on time delivery. Monitors open transactions through completion and closing of said transactions and informs as necessary vendors, requisitioners, appropriate management on order status and delivery.
  • Evaluate all received requisitions of required material and services (MRO / CARA) for completeness, description, appropriate approval, delivery date, and designated receipt point and execute only valid Goods and Services requisitioned requirements. Communicates purchasing policies and requisition procedures to all requisitioner's and potential requisitioners in the designated area of responsibility.
  • Assist in maintaining inventory accuracy, by monitoring with the assistance of production, any BOM versus work-order discrepancies. Insure that inventories are adjusted through the cycle counting process.
  • Work in conjunction with, all departments and suppliers to achieve the goal of customer satisfaction. Establishes and maintains rapport and business association with suppliers and appropriate salespeople and directs vendor technical and operating expertise as required to appropriate internal personnel.
  • Identify and Implement methods for inventory stocking improvements, both at the supplier and at your specific location. Monitors inventory levels and dispose of surplus or obsolete material in an appropriate manner.
  • Communicate with production on a consistent basis, regarding any material problems, which may cause the scheduling of customer orders to be altered.
  • Maintain and update all Purchasing item data.
  • Maintain and update material pricing, through the Price and discount session within the ERP system.
  • Assist in the processing of Blocked invoices by functional area of responsibility.
  • Maintain a consistently low PPV on all items within your functional area.
  • Commodity analysis, of current and potential substitutions. Keeping in mind, the fit form and function criteria.
  • Cost reductions of materials through the Initiation and participation in the benchmarking process. Which will include, but not be limited to, the potential re-sourcing of appropriate vendors, along with the negotiation of pricing, terms and conditions.
  • Perform all other assigned duties as required.

Education & Experience Requirements

  • Post secondary education or equivalent job-related experience (5 Years).
  • Formal purchasing training and or certification an asset. Should include courses regarding laws and regulations that pertain to the procurement of these requirements as they pertain to delivery and usage of the specified item at the required location of use.
  • Must have an excellent understanding and experience with ERP systems. (Specifically Material Requirements Planning and Inventory Control practices.) Baan experience preferred.
  • Commitment to process control discipline including documentation of policies and procedures where necessary.
  • Articulate and computer literate. (word processing, spread sheets, etc.)
  • Ability to work in a fast-moving stressful environment.
  • Accurate and precise with above average organisational skills.
  • Ability to work independently and with team members.
  • Ability to handle multitask assignments and prioritise work on demand.
  • Personable, with a high level of “people” and communication attributes, both oral and written.
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Location

1150 Flint Road

Department

Order Fulfillment

Reports to

Closing date

Position summary

This position will engage general textile testing. This position will also take an active role in the textile development of the strategic direction of the Purchasing department.

Primary responsibilities

  1. Execute projects under the direction of the Textile Manager
  2. Generate detailed lab reports outlining test results
  3. Evaluate and prepare fabric samples for testing and evaluation
  4. Set up and process test requests and results with independent laboratories
  5. Prioritizes fabric test requests based on provided inputs and immediate need
  6. Help QA coordinator with complaint investigations and document updates
  7. Create and update all Grand & Working fabric masters and distributes color and material standards to Teknion’s production facilities
  8. Maintain Textile lab equipment and follow up with their calibration update
  9. Develop & manage fabric supplier base to ensure incoming fabric quality & consistency, based on performance requirements
  10. Monitor fabric supplier performance, develop and implement improvement plans as necessary
  11. Conduct hands on machine trials & assist production personnel to troubleshoot production issues
  12. Monitor & ensure adherence to project timelines
  13. Prepare textile test samples and request a work order for an application testing
  14. Track timelines, costs and performance criteria to budget for all new fabric testing
  15. Act as a team member to solve problems for all textile initiatives & challenges
  16. Work with production supervisors at the panel & seating plants, to evaluate a new fabric testing to the capability of our machinery and manual
  17. Actively work with Materials department to reduce fabric lead times, inventory levels, order accuracy, etc.
  18. Assist with TFS’ Design & Engineering Departments during product development & engineering change process
  19. Support the TFS Quality Department with textile related issues

Education & Experience Requirements

  • College diploma or university degree in textile technology
  • 5+ years textiles experience in a manufacturing environment
  • Strong presentation skills and team orientation
  • High level of planning, organizational & implementation skills
  • Ability to manage multiple priorities & conflicting deadlines
  • Well developed communication & analytical skills
  • Good computer skills
  • Thorough understanding of & approach to continuous improvement
  • Experience with and understanding of ISO, ASTM, QMS, Control Plans and Process Audits
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Location

Head Office

Department

Human Resources

Reports to

VP - Human Resources

Closing date

Position summary

The Human Resources Generalist is accountable for providing guidance and direction to both management and employees of their client group or facility to ensure that programs and practices are in place that support company objectives, are cost effective and in compliance with all workplace legislation. This will be accomplished through the alignment of Human Resources strategies with Teknion business plans. The HR Generalist acts as a single point of the contact for the employees and managers in the business unit and:

· Proactively supports the delivery of HR Processes at the client’s side

· Manages complex and difficult HR Projects cross-functionally

· Builds a strong business relationship with the internal client

· Actively identifies gaps, proposes and implement changes necessary to cover risks

· Analyzes trends and metrics in partnership with the HR group to develop solutions, programs and policies.

· Assists international employees with expatriate assignments and related HR matters.

· Understanding of compensation practices.

Primary responsibilities

1. The Human Resources Generalist is responsible for the application of a workforce planning strategy which aligns workforce needs to current and future talent and skill requirements. This strategy will encompass career development and succession planning initiatives.

2. The incumbent is responsible for the implementation of the overall recruitment and on boarding process for the client group.

3. The Human Resources Generalist will implement an employee relations strategy that provides a framework for identifying and resolving employee relations and workplace conflict problems. This strategy will focus on education as well as providing counselling and corrective action tools.

4. This position is responsible for advising and coaching management relative to human resources policies, employment law and employment law compliance. To accomplish this, the incumbent will conduct training programs for both management and professional employees.

5. This incumbent is accountable for providing guidance to management relative to continually improving employee performance through the performance management program. This will be accomplished through training and the application of performance management tools.

6. The Human Resources Generalist is responsible for the customization and application of training programs that ensure job performance requirements are met for internal employees and external stakeholders. To achieve this, the incumbent must elaborate on competencies such as performance objectives and develop activities and exercises required to accomplish these objectives.

7. This position is accountable for ensuring that performance gaps of employees are identified through assessment models. This is accomplished by obtaining and analyzing data from various areas (any of or all of techniques such as interviews, questionnaires, group problem analysis, records, reports, job analyses and performance reviews). Through this analysis targeted talent solutions will be implemented coupled with new leadership development strategies.

8. The Human Resources Generalist is responsible for customizing and monitoring employee engagement initiatives. To achieve this, the incumbent will establish evaluation measures that provide a roadmap for success.

9. The position will be accountable to maintain and monitor health and wellness programs through the review of current practices and the coordination of all required training programs.

Education & Experience Requirements

 Excellent communication, presentation, and human relations skills allowing to deal with sensitive and confidential employee matters;

¨ Exposure to HR best practices, Organizational Change, Change Management, Performance Effectiveness, Training & Development

¨ Strong business acumen to align both business objectives and HR strategies with corporate goals to maximize shareholder value

¨ Strong diagnostic skills followed by good ability to evaluate options/alternatives and develop solutions/recommendations for solutions to complex and multi-dimensional problems/issues.

¨ Strong project management skills and effective execution skills to ensure successful delivery/implementation of special initiatives, products, processes and policies

¨ Demonstrated initiative and flexibility; acts proactively in identifying and capitalizing on opportunities.

¨ Adept at building and managing relationships effectively and be able to gain the confidence of business leaders quickly

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Location

1150 Flint Road

Department

Architectural Products

Reports to

VP Architectural Products (Strong Linkage to Corporate Marketing)

Closing date

Position summary

The Senior Product Manager will be responsible for development, maintenance and growth of Teknion’s Architectural Interiors product lines including leading the overall marketing activities for this product category.

He/she will work very closely with Teknion’s sales organizations and Business Unit (APG) colleagues to develop grow and support these businesses for Teknion in all markets as appropriate.

The Senior Product Manager, Architectural Products will drive the promotion and communication of Architectural Products to our internal and external audiences.

He/she will be accountable to ensure the effective management and support of their assigned product lines, and ensure that product is brought to market in an effective and timely manner in line with the processes employed for Teknion products. 


Primary responsibilities

 

1. Product Marketing – Utilize the skills and knowledge of the APG and the resources of Corporate and regional marketing to create
marketing /sales support for newly launched products and product enhancements.

  • Develop product marketing plan and liaise with regional marketing on event campaigns to generate product awareness and demand.
  • Plan product launch marketing activities (advertising, press, custom programs).
  • Liaise with marketing communications to promote product.
  • Support sales and the AP Business Unit with the necessary product knowledge and technical expertise.
  • Conduct product presentations / training.
  • Develop sales tools and sales training material (My Teknion, Teknion.com, and Social Media).
  • Provide input for marketing collateral development, in line with new APG identity.
  • Foster the development of communication activities that foster ongoing connectivity with our Teknion sellers, dealers and various customer audiences
  • Implement marketing plan in conjunction with all departments.

2. Product Planning and Management – work within the evolving NPI process for AP to direct and communicate development activities and create product offerings in line with market requirements

 

  • Work with AP Product Strategy team (Sales, Design and Engineering) and Steering team representatives to define the long term strategy of the product and create buy in for a prioritized 3 year product road map.
  • Prepare Product Directional Outlines as needed to drive product activity and corporate buy-in.
  • Work with Sales, AP Program Manager and Finance to develop margin and ROI analysis, pricing strategies and sales forecast.
  • Liaise with AP program Manger & AP Design Director to create product offering / structure etc.
  • Manage and communicate with cross functional teams.
  • Oversee and control Product Data structure.
  •  Work in conjunction with other product categories to ensure marketing synergies and improved visibility for AP.
  • Act as the champion for the promotional strategy of the product category including its implementation plan with employees, customers, distributors, partners and suppliers.

 

3. Product Development and Product Positioning – establish pro-active engagement  with Design, Sales and Corporate Marketing to establish an overall direction for the Business unit product strategy

  • Develop methods to identify and understand market problems and opportunities for architectural interiors solutions
  • Contribute to the development and implementation of our product positioning story and related messaging to our key audiences.
  • Collaborate with Corporate Marketing to ensure that Teknion website delivers the highest possible impact on users looking for content on Architectural products
  • Ensure that the displays of architectural product solutions in Teknion showrooms demonstrate our product positioning in the most effective manner possible.
  • Use market feedback to inform product refinements and ongoing development.

 

4. Dealer and Customer Support – Provide support within and outside of the AP group to continue to advance knowledge and visibility of the category 

  • Gain understanding of overall product related customer experience.
  • Manage product-related support, feedback and inquiries from users.
  • Co-ordinate market research to track customer and end-user feedback.
  • Ensure the completeness and accuracy of Architectural Products information residing in various Teknion maintained information platforms.
  • Track usage and implementation of all merchandising tools and effectiveness of communications efforts to internal and external audiences
  • Expand the presence of Teknion Architectural products through engagement with Corporate Marketing regarding the active usage of various social media avenues.

Education & Experience Requirements

  • University degree in a relevant field
  • Postgraduate degree (MBA) preferred but not required
  • Minimum of 3-6 years of increasingly more senior experience in a Product Marketing/Business Development role in an industrial, business-to-business environment.
  • Experience in organizations with design driven products, and a technology/engineering orientation.
  • Experience in the Contract Furniture Systems business preferred.
  • Business Development – identifying, validating and developing new business and product opportunities.
  • Product Management – developing, implementing, and monitoring product marketing plans and strategies.
  • Product Launch – has managed the product cycle and launch of new products successfully
  • Excellent computer skills including Microsoft Word, Excel and Powerpoint with exposure to databases and statistical analysis software
  • Must add value to the company by focusing on delivering superior client-service. 
  • Demonstrates a high energy level and sense of urgency in getting things done
  • Demonstrates flexibility and at the same time stands by his/her convictions when appropriate
  • Ability to initiate and drive change within an organization
  • Excellent organizational and project management skills.
  • A seasoned manager who leads by example, with excellent people skills, strong ethics and a positive attitude.
  • Creative thinker
  • Excellent at time management and prioritization skills
  • Exceptional communication skills (written, verbal and listening)
  • Strong problem solving skills
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Location

North York

Department

Engineering, ErgoTek

Reports to

Closing date

Position summary

ErgoTek specializes in design and manufacturing of office ergonomic products such as height adjustable tables, monitor arm and keyboard systems.  Our mission is to bring to market leading edge products that are both functionally and aesthetically outstanding.  We seek an individual to join our new product development team as a design engineer. The successful applicant must possess a background in design engineering of consumer products, be analytical, creative, clear headed, and be willing to work in a challenging and fast paced environment.

Primary responsibilities

  • To prepare complete and accurate technical documentation for developed product (assembly and part drawings, part specification sheets) and other supporting documentation of all technical aspects of the product using a common database and complying with Teknion ISO procedures and internal standards.
  • Together with the Test Engineer, interpret the testing requirements as they apply to the new products and their application (BIFMA, CGSB, UL CSA, etc.). To ensure that the product design complies with all relevant testing requirements as outlined by the Test Engineer.
  • To provide preliminary product cost estimates during development.
  • To cooperate with New Product Manufacturing in providing documentation, data and other information required for effective launch of products into full production.
  • To contribute to the development of new processes and tools that improve the concurrent development process and support Teknion’s lead position in the industry.
  • To provide engineering knowledge and expertise to other departments in the organization.
  • Conceptualize mechanical solutions for a given need both alone and as a part of the design group.
  • Manage construction of prototypes.
  • Review, test, and draw conclusions from prototypes and testing.
  • Develop engineering drawings for purposes of prototyping and production.
  • Using CAD software, develop 3D models of parts and assemblies.
  • Perform theoretical engineering analysis on prospective designs.

Education & Experience Requirements

  • 1-5 years experience as a design engineer in product development.
  • Bachelor’s degree in Mechanical Engineering from an accredited Post Secondary Institution.
  • Working knowledge of mechanical assemblies.
  • Working knowledge of 3-D modelling (Solidworks or similar).
  • Above average knowledge of common manufacturing processes.
  • Ability to communicate technical information to various audiences.
  • Well-developed communication and analytical skills.
  • Good project and time management skills, and experience in handling multiple projects.
  • Proficient in Microsoft Office and other basic software.
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Location

1150 Flint Road

Department

Order Fulfillment

Reports to

Closing date

Position summary

The Project Manager, Key Corporate Accounts is accountable for working with Dealers’ to assist them in the project management process so that all projects assigned are delivered on time, and installed according to the customer’s specifications.  To accomplish this, the position is responsible for establishing project time lines, in conjunction with the Salesperson/Dealer/Customer, as well as ensuring that all project activities are effectively executed, so that all projects meet or exceed customer expectations, and are in line with Teknion standards.

Primary responsibilities

The Project Manager, Key Corporate Accounts is accountable for:

Pre-Installation

1. Liaison with the Dealer/Customer to develop a project time line that satisfies the customer’s requirements and is consistent with Teknion’s manufacturing capabilities.

2. Understanding order specifications including finishes, special products, configurations, electrical requirements etc., and working with Technical Services to ensure implementation of customer specifications. 

3. Reviewing special orders with Sales Representatives and Product Engineering to ensure Teknion’s ability to manufacture requested product according to customer specification, by working with the Product Engineering department to review drawings and discuss possible solutions to satisfy customer requirements.

4. Ensuring that installation drawings are developed for special orders, so that Installers are able to effectively install custom orders.

5. Attending on-site meetings and walk thru’s with the customer, sub-trades, designer, and installers to assist the Dealer with customer concerns.

6. Ordering and overseeing mock-ups on a per project basis, as well as arranging for set-up of mock-ups internally and on-site if Teknion Sales Representatives are unavailable.

7. Working closely with the Dealer or Customer Service Representative on all order previews, new orders, change orders and shipping schedules, escalating when necessary. As well, co-ordinates the delivery (if necessary) and installation activities, ensuring that Teknion and the Dealer are in line with all details of the project.

8. Communicating with the Dealer, Teknion Sales Representative, Designer, and customer as required, regarding pre-installation and post installation information, to ensure that all action steps are executed by the appropriate parties.  In addition, sustains Teknion’s working relationship with the Dealer/Customer.

9. When direct sale, Project Manager takes on the role of a Dealer.

10. Facilitate payment resolution when necessary.

Post Installation

1. Resolving post installation problems such as product deficiencies, product quality issues, quality of installation, warranty issues, etc.  Works with the Dealer to develop a deficiency list, as well as orders and co-ordinates shipment, delivery and installation of products required to replace deficiencies.

2. Co-ordination of visits (if necessary) to the customers facility to ensure deficiencies have been replaced and customer has received a quality product.

3. Overseeing any formal or informal contractual agreements.

General

1. Assisting the Dealer with Teknion’s Order Process & Installation Guides where necessary.

2. Single point of contact for post sales process for assigned projects.

3. Solid understanding of manufacturing processes.

4. Informing Teknion Sales Representatives of client requests that are not in line with corporate standards.

5. Generating internal & external reports as required for project status/control.

6. Communicating, on an ongoing basis, with Teknion Sales Representatives and all others associated with the project.

7. Thorough understanding of all project activities necessary to complete project.

QUANTITATIVE DATA

  • Estimated dollar value that this position affects.
  • Sales averaging $20 Million per year.


Education & Experience Requirements

  • Minimum College diploma
  • Minimum 3 years experience in Project Management
  •  Customer Service experience
  •  Effective communication skills
  •  Ability to multi-task and prioritize
  •  Detail oriented, extremely well organized and excellent time management skills
  •  Able to read and understand technical drawings and their application
    Excellent knowledge of Teknion computer systems associated with Order Entry and Manufacturing
  •  Familiarity with BAAN is an asset
  • Must be able to work in a team environment with minimal supervision.
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Location

1150 Flint

Department

Product Engineering

Reports to

Closing date

Position summary

The Manager of Design Engineering is accountable for all aspects of design engineering within the TFS Product Engineering department. The manager is responsible for maintaining oversight and providing direction as it relates to new product design and modification of existing product. 

This position will provide leadership across Teknion and satellite design and development engineering groups, and engage with the Marketing and Industrial Design groups to advocate for strong engineering solutions.  Reporting to this position are the design engineers, specialists or engineering support personnel.

Primary responsibilities

The position is responsible for the following:

1. People:

  • Assess individual’s abilities and departmental strengths to best ensure the correct deployment of resources to meet desired outcomes. Communicate the required staffing levels, skill sets and resources required to maintain ongoing product development, for current and future projects.
  • Ensure that department stated goals are reflected in the ongoing activities of the design engineering department. Communicate objectives of the department, and monitor progress towards these goals.
  • Maintain a focused and enthusiastic workforce by encouraging open and direct communication.  Oversee selection and training of personnel, and performance management.
  • Establish direct communication with other Teknion Design Engineering groups, in order to coordinate activities, share information and best practices, and ensure common understanding of design and testing requirements.
  • Collaborate with Plant Engineering groups to problem solve quality issues and implement product improvements.
  • Maintain direct communication with Industrial Design, Marketing and Satellites ensuring timely and accurate cross-departmental information flow during new product development and post launch activities.


2. Product:

  • Ensure output of the design department will meet or exceed customer expectations and industry standards, achieve marketing objectives and desired design aesthetic, while maintaining a balance between cost, quality and manufacturability.
  • Identify gaps in product knowledge, and coordinate research activities to build a body of knowledge and document this information.
  • Ensure that ‘lessons learned’ and product improvements in quality, functionality or efficiency are captured into new product design.
  • Investigate root cause of design related claims, and assist in the implementation of permanent corrections, where warranted.
  • Maintain working knowledge of competitor product, industry trends and requirements.

3. Projects:

  • Establish a product development process that efficiently vets ideas and produces robust prototypes, identifies worst case applications and develops appropriate testing, and supplies clear documentation for the manufacture and production of tools and parts.
  • Assess product development project scope, risks, unknowns and requirements.  Assign resources and prioritize the activities of the department to achieve product development goals and timelines.
  • Ensure product development meets the requirements of industry standards (e.g. BIFMA, CGSB, UL, etc).
  • Provide structured process for the review of design requirements and goals, critical review of design solution intent, and active review of timelines and key deliverables.
  • Inform management of the risks, opportunities and challenges faced as related to product development projects.
  • Work with Plant and Satellite manufactures to ensure cross system compatibility, and foster strong communication among engineering groups.
  • Provide engineering support to Corporate Marketing activities (e.g. symbols, installation instructions, pre-production prototyping).

4. Policy:

  • Develop and implement policies, standards and procedures to meet Management System requirements (e.g. ISO9001) as they apply to new product development, engineering data and document control, and other operations of the department. 
  • Establish and maintain best practice guidelines and training plan for engineering, including design and modeling principles, drafting/drawing standards, testing methods, FEA analysis and problem solving techniques.
  • Maintain an environment where opportunities for Continuous Improvement to product and engineering processes are regularly identified, prioritized and implemented.

Education & Experience Requirements

  • University degree in Engineering, preferably Mechanical, and eligible for P.Eng license
  • Minimum of 10-15 years of engineering experience in a product design and manufacturing environment
  • Minimum of 5 or more years of management experience in a technical environment
  • Must have excellent communication, organization, leadership, decision making and time management skills
  • Assertive and professional in the building of relationships
  • Ability to learn, adapt and apply new systems, techniques and technologies
  • Able to travel locally and internationally
  • Broad understanding of manufacturing technologies and design principles
  • Knowledge of ISO 9001 requirements
  • Excellent computer skills, including Microsoft Word, Excel, PowerPoint, etc.
  • Must have an understanding of MRP/ERP systems, as well as a working knowledge of SolidWorks.
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Location

Head Office

Department

Corporate Marketing

Reports to

Director - Workplace Intelligence

Closing date

Position summary

Successful candidate will be a dynamic, team-and detail-oriented individual who will be accountable for the layout and development of new and maintenance of existing Application Guides, Price and Product Guides and Sell Sheets as well editing under direct supervision. The Desktop Publishing Specialist is responsible for the on-time production, development and completion of assigned projects following his/her project specific schedule(s).

Primary responsibilities

¨ Develop new and maintain existing Application Guides, Price Guides and Sell Sheets while maintaining the Teknion brand and ensuring all information is accurate, current and consistent with all other Corporate Marketing documents by following Teknion’s publishing standards.

¨ Assess and correct the accuracy and consistency in the phrasing of all product information provided and develop additional text if required to ensure accurate information is communicated in all published material.

¨ Modify and manipulate technical illustrations using Adobe Illustrator/PhotoShop and text and pricing/dimensions using Microsoft Word and Microsoft Excel before importing into working document in QuarkXPress and/or InDesign.

¨ Follow project specific schedules and deadlines as determined by the Team Lead, Desktop Publishing and contribute to the co-ordination of project components to ensure all timelines and launch dates are met for assigned Corporate Marketing initiatives/projects.

¨ Initiate/propose solutions for the development/evolution of Application Guides, Price Guides and Sell Sheets and other applications-related material by communicating with the Team Lead, Desktop Publishing and work as a team member with other members of the Corporate Marketing support team.

¨ Prepare files for output to various communication media including, digital and print media.

Education & Experience Requirements

· Post secondary education or 2-3 years relevant work experience.

· Excellent computer skills, including Adobe Illustrator, Adobe Photoshop, Microsoft Word and Microsoft Excel.

· Excellent communication skills, both verbal and written with keen editing skills.

· Must be detail-oriented with the ability to multi-task, take initiative and work well under deadlines.

· Strong knowledge of QuarkXpress, Adobe Indesign Adobe Acrobat using Macintosh.

· Experience with database management an asset.

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Location

Montreal Showroom

Department

Canadian Sales

Reports to

Closing date

Position summary

Market manager, Architectural & Design (maternity leave – 12 months)

 

Primary responsibilities

The market manager, architecture & design is accountable for selling the organization’s products by interacting with established designer and architect firms.

Inform firms about new products in compliance visits cycle.

Perform an advisory role by providing product solutions as required.

Ensure product catalog updates at the firms.

Maintain firms contact database (CRM).

Write furniture budget proposals.

Education & Experience Requirements

College diploma or university degree in Design, or related field.

Familiarity with the design community.

Interpersonal relationship skills.

Attention to detail, initiative, independence and organizational skills.

Ability to work under pressure.

Ability to perform multiple tasks simultaneously.

Bilingual French and English, both oral and written.

Knowledge of Microsoft Office software.

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Location

Montreal Showroom

Department

Canadian Sales

Reports to

Closing date

Position summary

The Account Manager is accountable for selling and supporting the sale of Teknion’s products to major accounts by contacting established customers and developing new prospects in conjunction with Teknion’s Dealer network. This position applies complete knowledge of all the organization’s products and policies to close sales, and uses specialized training within product lines to maximize sales efforts.

Primary responsibilities

  • Selling Teknion’s products to existing major customers by interacting and building business relationships with established clients, as well as contacting existing customers to introduce new products as they are developed and launched.
  • Respond to all competitive requests (RFP, RFI, RFQ, etc.) that may require pricing & presentations.
  • Triage and own escalations to follow-up with internal Teknion functions.
  • Maintain Teknion client standards and manage changes, communicate these changes to the dealer network.
  • Soliciting potential prime accounts by sourcing new companies, networking with existing companies, and utilizing such avenues as Internet, cold calling, and trade shows.
  • Developing sales strategies to capture prime accounts, and utilizing strategic selling techniques such as blue sheeting, multi-level relationship building, and product presentations to strategically close sales.
  • Managing all accounts by ensuring that the selling and product installation process is consistent with the needs of the clients, and that all orders are processed on time and according to specifications. To achieve this, the Corporate Accounts Manager is responsible for working with the Sales Lead, Dealer PM’s to ensure Dealers/Customers are informed of order progress, as well as ensure that all project activities are effectively co-ordinated between the Dealer/Customer and the Dealer Project Manager.
  • Working with existing and potential customers on modifications to Teknion’s products to meet customer requirements (special orders/custom requirements).
  • Serves as liaison between current and potential customers and the organization to resolve questions regarding products/services.
  • Manage third party products for major customers..
  • Educating existing customers of Teknion’s products through Lunch and Learns, Video introductions, Brochures, etc. Introduce all new products either at showroom presentations or at customers’ facility.
  • Ensuring customers are kept current on new products and changes to existing product lines by introducing and informing customers of new product launches, product finishes, plan ideas, and product changes in a timely manner.
  • Maintaining and generating accurate reports (e.g. sales forecasts, special quotations,, monthly sales funnel, etc.) such that the Sales department is able to effectively measure sales results, as well as ensuring that accurate client information is maintained in the sales database.
  • Continuously developing and maintaining knowledge of Furniture Industry through internal and external learning initiatives.

Education & Experience Requirements

  • Post secondary education with a degree in Sales or Marketing
  • Minimum of 5 years of b2b/major account selling experience
  • Strong knowledge of sales process and strategic selling techniques
  • Excellent verbal and written communication skills
  • Excellent presentation and interpersonal skills
  • Well developed negotiation skills
  • Well developed organizational and decision making skills
  • Strong team building skills
  • Excellent time management skills
  • Strong computer skills, including Microsoft Word, Excel, Powerpoint
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Location

North York

Department

Production - StampTek

Reports to

Closing date

Position summary

The Production Supervisor is accountable for supervising, co-ordinating, providing leadership to and reviewing the work of assigned personnel.  This position is responsible for developing and implementing work methods, as well as applying departmental procedures in accordance with Teknion’s policies and standards.


Primary responsibilities

  • This position is responsible for planning the day-to-day departmental operations, as well as executing departmental schedules based on sales requirements and plant capacity.
  • This incumbent is accountable for developing and implementing work methods, as well as authorizing overtime, and controlling costs.
  • This incumbent is accountable for assigning, as well as checking work of designated staff.
  • This position is responsible for overseeing employees in performance of work and provides guidance in the resolution of routine problems.
  • The Production Supervisor is accountable for working with subordinates to insure that all quality standards are achieved, as well as control cost of production.  To achieve this the incumbent insures that all processes are efficient and in accordance with company standards.
  • This position is responsible for communicating and reinforcing the adherence to safety programs.  This incumbent is accountable for working in accordance with the law to promote a safe work environment for all employees.  In addition, this position is responsible for insuring that suitable training, and the appropriate tools and equipment are available to employees enabling them to perform their work in a safe and efficient manner.
  • This incumbent is accountable for promoting housekeeping and cleanliness in order to ensure compliance with health and safety regulations.
  • The Production Supervisor is responsible for ensuring that all subordinate staff are treated with respect.  This incumbent reinforces Teknion’s progressive discipline policy to correct behaviours that are unacceptable and harmful to employee’s and/or the organization.
  • This incumbent is accountable for evaluating and recommending changes in methods and procedures in assigned area of responsibility.
  • This position is responsible for acting as a liaison with other departments, or organizations.
  • This incumbent is accountable for monitoring and managing departmental activities, as well as preparing reports concerning such activities.
  • This position is responsible for estimating personnel needs and schedules, and assigning work to meet completion dates in accordance with schedules fixed by the Production Manager.
  • This incumbent is accountable for familiarizing employees with established organizational policies, procedures and regulations, as well as assure adherence to departmental procedures.
  • This position is responsible for interviewing and recommending candidates for employment.
  • This incumbent is accountable for conducting performance evaluations and salary reviews for assigned personnel.

Education & Experience Requirements

  • ¨College Diploma or University Degree or comparable experience
  • ¨5 - 8 years of supervisory experience in a manufacturing environment
  • ¨Good written and verbal communication skills
  • ¨Good interpersonal skills
  • ¨Good leadership and decision making skills
  • ¨Good understanding of health and safety legislation and applicable standards
  • ¨Experience with Lean Manufacturing principles
  • ¨Excellent time management skills and the ability to handle several tasks simultaneously
  • ¨Good understanding of product knowledge in the furniture industry
  • ¨Ability to work in a multicultural environment
  • ¨Must be able to work overtime and accommodate a different schedule when required
  • Computer literate
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Location

Woodbridge

Department

Manufacturing Systems (Roytec)

Reports to

Closing date

Position summary

Maintain the Manufacturing System’s item master, bill of materials and routings. Ensure that all item, BOM and routing information within the system is complete and accurate. The BOM Controller must coordinate with Engineering, Materials and Production to deliver material requirements on-time to meet the required customer demand.

Primary responsibilities

The position is responsible for the following:

 

  1. Create bill of materials and routings from detailed drawings to support the design of special products. This function includes the entering of all component parts with all related information in the customised item data, creating the bill of material (BOM) in customised format, and creating and attaching routings (ROU) in customised format.

     

  2. Liaise with Specials Designer, Materials and Production to ensure that drawing and routing information is correct and complete as provided and entered.

     

  1. As required, process post Launch clean-up engineering change orders (ECO).

     

  1. As required, process TFS Manufacturing engineering changes.  This includes updating all part numbers, bill of materials, routings and all related Engineering Data Management (EDM) processes, i.e. revision #’s.

     

  2. Maintain the existing part numbering system in the Item Master (ITM), ensuring correct data set-up of all MRP and PRP codes.

     

  3. Randomly audit and root-cause related bill of materials inquiries.  Resolve and document production floor issues with Engineering and Manufacturing Systems. Support process improvement projects (Lean Office)

Education & Experience Requirements

  • Diploma/degree in manufacturing systems related course from an accredited post-secondary institution or related experience in a manufacturing environment.
  • Computer literate with (preferably) a technical background.
  • Related experience in a manufacturing environment. 
  • Experience using a mainstream ERP system (i.e. Infor, Oracle, SAP, etc.). Preferred experience in Baan.
  • Exposure to BAAN constraint programming, similar programming languages (i.e. FORTRAN, C++, etc.) or a demonstrable ability to quickly learn these skills (e.g. Computer programming experience) is required.
  • Ability to read and understand detailed engineering CAD drawings.
  • Understanding of bill of materials and routings structures and how they are associated with manufactured assemblies.
  • Well-developed communication, analytical and data entry skills.
  • Excellent organisational skills and ability to work in a fast paced, multi-task, customer oriented environment.
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Location

1150 Flint Rd

Department

Canadian Sales

Reports to

Specification Manager

Closing date

Position summary

The Bilingual CAD Specifier is accountable for the preparation of accurate specifications, quotations and installation drawings for Teknion products. Manage multiple projects with exceptional speed and accuracy.

Primary responsibilities

-Create Teknion quotations from generic floor plans and use Specification software
-Create 3D drawings using appropriate software (currently AutoCAD)
-Assist Dealers, Designers and Sales Representatives with technical issues regarding layouts, electrical requirements, specials or structural concerns by attending planning and job site meetings with designers or electrical consultants when required.
-Review special products with the Engineering and Product Management group to ensure such products are feasible and acceptable.
-Manage Client Furniture Standards. Upload and manager sharing with Dealers.
-Ensure floor plans and application of products meet client's needs following formal approval process for drawings.
-Assist Sales with tender responses by interpreting product requirements and advising accordingly.
-Provide support to Customer Service Representatives with Dealer inquiries and in-house orders.
-Provide on-site support to installers to ensure correct installation of Teknion products when special conditions arise. 

Education & Experience Requirements

Post secondary degree or diploma in Interior Design

1-3 years of working experience in space planning or specification experience with furniture systems

Able to read engineering drawings for both architectural and electrical
Knowledge of building and electrical codes

Understanding of load and structural capacities for systems furniture

Excellent communication, interpersonal and presentation skills required. Fluency in French language is a requirement.

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Location

120 Bremner

Department

Canadian Sales

Reports to

VP Finance and Dealer Development

Closing date

Position summary

The main objective of this position is to act as a product application specialist for A&D and End User clientele, and to work with the Teknion sales team on a regional, national, and global level to advantageously position Teknion product solutions against the competition.

                        

Primary responsibilities

Participate in the strategic design process

  • Accompany District Managers and A&D Reps on sales calls concerning product application and typical development for major projects and corporate standard programs.

  • Develop and implement appropriate product application strategies

  • Interact with the Technical Services (specials) department to develop appropriate product applications, and coordinate with Engineering department as appropriate

  • Communicate with assigned specifier to ensure appropriate concept specifications for major projects and bids for corporate standards

  • Provide graphic representations of product solution concepts

A&D Responsibility

  • Build interest in Teknion products and gain project opportunities through creative education programs and events.

  • Consult with clients to understand their requirements

  • Build and maintain relationships with architecture and design firms

  • Participate in design association and design community events

  • Support the sales process

  • Engage the project team at the appropriate time in the design process

  • Support Sales team in presenting products from the initial presentation to the final mock-up evaluations

  • Educate the Teknion Sales staff on product application

  • Provide knowledge transfer to dealer sales personnel

  • Share and disseminate information on package solutions between each other and back to the Sales organization and Marketing department

  • Provide feedback to Product Development team based on observed market trends

Prompt, reliable, and regular attendance.

Education & Experience Requirements

  • Bachelor's degree (B. A.) from four-year college or university; or 3-5 years related experience and/or training; or equivalent combination of education and experience.

  • Knowledge of Teknion products a plus

  • Ability to keep abreast of new product developments for both Teknion and its competitors

  • Knowledge of architectural products

  • Knowledge of design and product specification process

  • Knowledge of industry-standard specification tools (i.e CAD, Revit, etc.)

  • Excellent written and verbal communication skills

  • Excellent organizational and time management skills

  • Excellent problem solving and analytical skills

  • Excellent presentation skills

  • Knowledge of today’s design trends and workplace strategies
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Location

1150 Flint Rd.

Department

Design Engineering

Reports to

Closing date

Position summary

The Design Engineer uses technical expertise to provide effective engineering solutions to new product concepts outlined by Marketing and Industrial Design. Design Engineer is responsible for development and engineering of new products ensuring they meet the design intent, cost targets and comply with industry test and safety standards. In concurrent development environment Design Engineer works closely with members of other disciplines to ensure that projects objectives and schedules are met.

Primary responsibilities

  • Provide sound, innovative and robust engineering solutions to new product concepts
  • Evolve initial design concept through a systematic process of modelling, prototyping, testing to optimise function, appearance, and cost of new parts and assemblies
  • Apply new processes to improve quality and efficiency of design ( FEA, FMEA )

  • Document designs by creating accurate 3D CAD models in Solidworks
  • Prepare accurate and detailed parts and assembly layouts, drawings and other specifications using Solidworks and common database; documentation to comply with Teknion internal and external standards for technical documentation and ECR/ECO process
  • Cooperate closely with Product Management and Industrial Design Departments to ensure developed products address market needs and customer expectations.
  • Work effectively in cross-disciplinary Project Teams to collectively solve product issues (product function, cost, manufacturability, technical application /compatibility, testing, installation, etc.)
  • Validate design of products through R&D testing to BIFMA, CGSB, UL CSA and other applicable standards
  • With assistance from Model and Prototype Shops fabricate prototypes as required for the design validation, testing and other pre-launch product presentations (Photoshoot, Neocon, etc.)
  • Provide preliminary product cost estimates to validate feasibility of cost targets early during development
  • Liaise with 3 rd party suppliers to source components or fabrication solutions, obtain quotes for parts and tooling
  • Support New Product Manufacturing and Plant Engineering Groups with technical documentation, data and other project related information as required to effectively launch products
  • Provide engineering support to other departments in the organization as required ( troubleshoot production quality issues, recommend corrective actions, product application recommendations, product cost reduction initiatives )
  • Keep current on industry trends and standards, emerging new technologies in manufacturing and materials engineering sectors, environmental and sustainable design issues

Education & Experience Requirements

  • University degree in Mechanical Engineering
  • 5-8 years engineering experience in product design and manufacturing environment ( in consumer goods preferred )
  • Current P.Eng. license or eligible for membership in PEO
  • Demonstrated knowledge and experience designing with variety of manufacturing processes and materials (i.e. sheet metal, plastic, wood)
  • Hands-on adaptable approach to project work
  • Hands-on experience with prototyping and product testing
  • Strong 3D modeling and detail design in Solidworks, minimum 3 years
  • Enthusiastic team player with outstanding organizational and interpersonal skills
  • Excellent written and verbal communication skills at all levels
  • Excellent project and time management skills, able to handle multiple projects
  • Self motivated, able to multi-task
  • Ability to work in dynamic, diverse, multidisciplinary team environment
  • Ability to travel locally and internationally
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“Never doubt that a small group of thoughtful, committed citizens can change the world. Indeed, it’s the only thing that ever has.”

- Cultural Anthropologist Margaret Mead